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- Tasks: Lead staffing operations for events at Newcastle United Football Club, managing a large casual workforce.
- Company: Join Sodexo Live! and be part of an iconic venue's hospitality team.
- Benefits: Competitive salary, mental health support, discounts, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while enjoying flexible work and great perks.
- Qualifications: Experience in HR or staffing, strong admin skills, and ability to manage large teams.
- Other info: Dynamic work culture with opportunities for growth and community involvement.
The predicted salary is between 35000 - 37000 £ per year.
Newcastle United Football Club, St James' Park, Newcastle upon Tyne, NE1 4ST
£35,000pa - £37,000pa + excellent benefits
40hrs pw 5/7 Evening and weekend work required - required to work all NUFC home games and events
Free onsite parking
At Sodexo Live!, we create exceptional experiences at some of the UK’s most iconic venues. We are proud to deliver world-class hospitality at Newcastle United Football Club, St James’ Park, and we’re now looking for an experienced and proactive Staffing Manager to lead our people operations across both Hospitality and Stadium Catering.
This is a high-impact, hands-on role, managing a large casual workforce in a fast-paced, event-driven environment. If you thrive on operational challenge, love building and supporting teams, and are passionate about service excellence, this could be the role for you.
What You’ll Do:
- As Staffing Manager, you’ll be responsible for the full end-to-end people and staffing lifecycle, supporting senior managers and operational teams to ensure we have the right people, in the right place, at the right time, for every matchday and event.
- You’ll oversee staffing levels, compliance, training, payroll and HR activity across a 52,350-seat stadium, managing up to 2,000 casual workers and 90 contracted employees.
- This is a highly visible role, working closely with site leadership, the wider Sodexo Live! team, and our client.
Key Responsibilities
- Lead recruitment, onboarding and induction for all casual and contracted staff
- Plan and manage staffing numbers in line with operational demand and budgets
- Design and deliver training and induction programmes for casual teams and new starters
- Support Heads of Department with workforce planning and skills development
- Oversee weekly payroll, rate changes and matchday recharges
- Ensure full compliance with Right to Work, safeguarding, training and company policies
- Maintain accurate personnel files, training records and labour systems
- Manage sickness, holidays, probation reviews and contractual changes
- Reduce agency reliance through effective recruitment and retention strategies
- Support matchday operations including staff check-in, incident management and escalations
- Monitor labour costs, forecast demand and report against budget
- Liaise with Sodexo Live! teams nationally to share best practice and implement change
- Provide HR guidance and support to HODs and site leadership
- Proactively plan staffing for fixtures and events 4–6 weeks in advance
- Support recruitment events, seasonal campaigns and pre-season training programmes
What You Bring:
- Proven experience in HR, staffing, people operations or workforce management
- Experience managing large, high-volume workforces, ideally in stadiums, hospitality or contract catering
- Strong administrative skills with excellent attention to detail
- Experience of payroll processes and compliance requirements
- Confident delivering training and group inductions
- Ability to build strong relationships with senior stakeholders and operational teams
- Graduate calibre or equivalent professional experience
- CIPD and/or IOSH qualifications (or working towards) desirable
What we offer:
- Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater.
- You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
- In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Staffing Manager employer: Sodexo Live!
Contact Detail:
Sodexo Live! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staffing Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Newcastle United Football Club. You never know who might help you land that Staffing Manager role!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the club, its values, and recent events. Be ready to discuss how your experience aligns with managing large teams and ensuring service excellence. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in HR and staffing management clearly. The more comfortable you are talking about your skills, the more confident you’ll be when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sodexo Live! team. So, get your application in and let’s make it happen!
We think you need these skills to ace Staffing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Staffing Manager role. Highlight your experience in HR and staffing, especially in fast-paced environments like stadiums or hospitality. We want to see how your skills match what we're looking for!
Showcase Your People Skills: Since this role is all about managing a large workforce, don’t forget to emphasise your ability to build relationships and support teams. Share examples of how you've successfully led recruitment or training initiatives in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sodexo Live!
✨Know Your Stuff
Before the interview, make sure you understand the role of a Staffing Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing large workforces and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in HR, staffing, and people operations. Think about times when you successfully managed a large team or implemented effective training programmes. These stories will illustrate your capabilities and make you stand out.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with insightful questions. Ask about the challenges the team faces during matchdays or how they measure success in staffing. This shows that you're thinking critically about the role and are eager to contribute positively.
✨Be Personable and Engaging
As a Staffing Manager, you'll need to build strong relationships with various stakeholders. During the interview, be friendly and approachable. Smile, maintain eye contact, and engage with your interviewers. This will help them see you as a great fit for their team culture.