At a Glance
- Tasks: Lead training programmes to enhance guest experience and develop frontline teams.
- Company: Join Sodexo Live! at the Royal Academy of Arts, a leader in hospitality services.
- Benefits: Up to £40,000 salary, 10% performance bonus, and flexible working hours.
- Other info: Inclusive employer with diverse employee networks and excellent career growth opportunities.
- Why this job: Make a real impact by developing others and improving service standards.
- Qualifications: Experience in premium hospitality and a passion for training and development.
The predicted salary is between 36000 - 40000 £ per year.
Location: Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BD
Salary: up to £40,000 + 10% performance bonus
40 Hours / Monday to Friday, with flexibility to work some weekends or evenings when required.
Job Introduction:
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts. This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.
We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff. This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
- Lead on service standards across the site, ensuring a consistent and high-quality guest experience.
- Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders.
- Observe service delivery and provide practical feedback and coaching to improve team performance.
- Monitor guest feedback and performance trends, using insights to identify areas for improvement.
- Work closely with venue managers and support teams to implement service improvements and embed best practice.
- Support onboarding and ongoing development of team members to build capability and engagement.
What You Bring:
- Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice.
- Previous experience leading, coaching or training teams, with the ability to support and develop others.
- A good understanding of service standards and the customer journey, with the ability to identify areas for improvement.
- Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams.
- A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities.
- An interest in people development, training or HR, with a willingness to build further skills in this area.
- The ability to observe service, provide constructive feedback, and support teams to improve performance.
About Sodexo Live!
At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
We’re a Disability Confident Leader employer, committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Hospitality Training Manager in Slough employer: Sodexo Live
Sodexo Live! is an exceptional employer, offering a dynamic work environment at the prestigious Royal Academy of Arts in London. With a strong focus on employee development and a commitment to inclusivity, we provide comprehensive training programmes and opportunities for growth within the hospitality sector. Our culture encourages collaboration and innovation, ensuring that every team member can contribute to enhancing guest experiences while enjoying a competitive salary and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Training Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in relevant events or workshops. Attend hospitality fairs, training sessions, or even webinars. This not only boosts your knowledge but also puts you in front of potential employers who value proactive candidates.
✨Tip Number 3
Showcase your skills in action! If you can, create a portfolio or a video demonstrating your training techniques or service standards. This gives hiring managers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us at Sodexo Live!
We think you need these skills to ace Hospitality Training Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hospitality Training Manager role. Highlight your background in hospitality operations and any training or coaching experience you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about developing others and how you can enhance the guest experience. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Communication Skills:Since this role involves working closely with managers and teams, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to know how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to find all the details you need about the role and our company culture. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Sodexo Live
✨Know Your Hospitality Standards
Before the interview, brush up on the latest trends and standards in hospitality. Understand what exceptional service looks like and be ready to discuss how you’ve implemented these standards in your previous roles.
✨Showcase Your Training Experience
Prepare specific examples of how you've successfully trained or developed teams in the past. Highlight any training programmes you've designed or delivered, and be ready to explain the impact they had on service quality.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your coaching skills. Think about how you would provide feedback to a team member in a real-life situation and practice articulating that clearly and constructively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to training and development. This shows your genuine interest in the role and helps you gauge if their values align with yours, especially regarding guest experience and team development.
