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- Tasks: Lead staffing operations for events at Newcastle United Football Club, managing a large casual workforce.
- Company: Join Sodexo Live! and create exceptional experiences at iconic venues.
- Benefits: Competitive salary, mental health support, discounts, and career development opportunities.
- Other info: Flexible work environment with opportunities for growth and community involvement.
- Why this job: Be part of a dynamic team and make a real impact on matchdays and events.
- Qualifications: Experience in HR or staffing, strong admin skills, and ability to manage large teams.
The predicted salary is between 35000 - 37000 £ per year.
Staffing Manager - Fixed Term Contract ending May 2027
Newcastle United Football Club, St James' Park, Newcastle upon Tyne, NE1 4ST
£35,000pa - £37,000pa + excellent benefits
40hrs pw 5/7 Evening and weekend work required - required to work all NUFC home games and events
Free onsite parking
Job Introduction
At Sodexo Live!, we create exceptional experiences at some of the UK’s most iconic venues. We are proud to deliver world-class hospitality at Newcastle United Football Club, St James’ Park, and we’re now looking for an experienced and proactive Staffing Manager to lead our people operations across both Hospitality and Stadium Catering. This is a high-impact, hands-on role, managing a large casual workforce in a fast-paced, event-driven environment. If you thrive on operational challenge, love building and supporting teams, and are passionate about service excellence, this could be the role for you.
What You'll Do:
- As Staffing Manager, you’ll be responsible for the full end-to-end people and staffing lifecycle, supporting senior managers and operational teams to ensure we have the right people, in the right place, at the right time, for every matchday and event.
- You’ll oversee staffing levels, compliance, training, payroll and HR activity across a 52,350-seat stadium, managing up to 2,000 casual workers and 90 contracted employees.
- This is a highly visible role, working closely with site leadership, the wider Sodexo Live! team, and our client.
Key Responsibilities
- Lead recruitment, onboarding and induction for all casual and contracted staff
- Plan and manage staffing numbers in line with operational demand and budgets
- Design and deliver training and induction programmes for casual teams and new starters
- Support Heads of Department with workforce planning and skills development
- Oversee weekly payroll, rate changes and matchday recharges
- Ensure full compliance with Right to Work, safeguarding, training and company policies
- Maintain accurate personnel files, training records and labour systems
- Manage sickness, holidays, probation reviews and contractual changes
- Reduce agency reliance through effective recruitment and retention strategies
- Support matchday operations including staff check-in, incident management and escalations
- Monitor labour costs, forecast demand and report against budget
- Liaise with Sodexo Live! teams nationally to share best practice and implement change
- Provide HR guidance and support to HODs and site leadership
- Proactively plan staffing for fixtures and events 4–6 weeks in advance
- Support recruitment events, seasonal campaigns and pre-season training programmes
What You Bring:
- Proven experience in HR, staffing, people operations or workforce management
- Experience managing large, high-volume workforces, ideally in stadiums, hospitality or contract catering
- Strong administrative skills with excellent attention to detail
- Experience of payroll processes and compliance requirements
- Confident delivering training and group inductions
- Ability to build strong relationships with senior stakeholders and operational teams
- Graduate calibre or equivalent professional experience
- CIPD and/or IOSH qualifications (or working towards) desirable
What we offer:
- Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater.
- You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
- In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Staffing Manager in Newcastle upon Tyne employer: Sodexo Live
Contact Detail:
Sodexo Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staffing Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value and how you can contribute. Practice common interview questions and think of examples from your past experiences that showcase your skills and achievements.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the Staffing Manager position at Sodexo Live!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Newcastle United Football Club.
We think you need these skills to ace Staffing Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Staffing Manager role. Highlight your experience in HR and workforce management, especially in fast-paced environments like stadiums or hospitality. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Newcastle United Football Club. Keep it engaging and relevant to the job description.
Showcase Your People Skills: As a Staffing Manager, you'll be working with a large casual workforce. Make sure to highlight your experience in building relationships and managing teams. We love candidates who can demonstrate their ability to lead and support others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Sodexo Live!
How to prepare for a job interview at Sodexo Live
✨Know Your Stuff
Before the interview, make sure you understand the role of a Staffing Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing large workforces and compliance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in HR, staffing, and people operations. Think about times when you successfully managed a large team or implemented effective training programmes. These stories will illustrate your capabilities and make you stand out.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think about how you would manage staffing during a busy matchday or resolve conflicts within your team. Practising these scenarios can help you respond effectively.