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- Tasks: Lead HR operations for a vibrant stadium environment, managing staffing and training.
- Company: Join the Newcastle United Football Club team at St James' Park.
- Benefits: Enjoy competitive pay, health support, discounts, and career growth opportunities.
- Why this job: Be part of an exciting atmosphere while making a real impact on matchdays.
- Qualifications: Experience in HR and managing large teams in fast-paced settings.
- Other info: Flexible work hours with evening and weekend shifts required.
The predicted salary is between 36000 - 60000 £ per year.
We are proud to deliver world-class hospitality at Newcastle United Football Club, St James’ Park, and we’re now looking for an experienced and proactive HR and Staffing Manager to lead our people operations across both Hospitality and Stadium Catering. This is a high-impact, hands-on role, managing a large casual workforce in a fast-paced, event-driven environment. If you thrive on operational challenge, love building and supporting teams, and are passionate about service excellence, this could be the role for you.
As HR and Staffing Manager, you’ll be responsible for the full end-to-end people and staffing lifecycle, supporting senior managers and operational teams to ensure we have the right people, in the right place, at the right time — for every matchday and event. You’ll oversee staffing levels, compliance, training, payroll and HR activity across a 52,350-seat stadium, managing up to 2,000 casual workers and 90 contracted employees.
- Lead recruitment, onboarding and induction for all casual and contracted staff
- Design and deliver training and induction programmes for casual teams and new starters
- Support Heads of Department with workforce planning and skills development
- Oversee weekly payroll, rate changes and matchday recharges
- Ensure full compliance with Right to Work, safeguarding, training and company policies
- Manage sickness, holidays, probation reviews and contractual changes
- Reduce agency reliance through effective recruitment and retention strategies
- Support matchday operations including staff check-in, incident management and escalations
- Provide HR guidance and support to HODs and site leadership
- Support recruitment events, seasonal campaigns and pre-season training programmes
Proven experience in HR, staffing, people operations or workforce management is required, along with experience managing large, high-volume workforces, ideally in stadiums, hospitality or contract catering. Experience of payroll processes and compliance requirements is also necessary.
We offer unlimited access to an online platform offering mental health and wellbeing support, an Employee Assistance Programme to help with everyday issues or larger problems, access to a free health and wellbeing app, the Sodexo Discounts Scheme, financial benefits via the Salary Finance Platform, and opportunities for career growth and development.
Flexible and dynamic work environment.
HR Director and Admin Assistant in Newcastle upon Tyne employer: Sodexo Live
Contact Detail:
Sodexo Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Director and Admin Assistant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks at Newcastle United Football Club. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the club, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and come up with examples that showcase your skills in HR and staffing management.
✨Tip Number 3
Show your passion for hospitality and service excellence! When you get the chance to chat with potential employers, let them know why you love working in this field. Share stories that highlight your commitment to creating amazing experiences for staff and guests alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Newcastle United Football Club. Let’s make it happen!
We think you need these skills to ace HR Director and Admin Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR and Staffing Manager role. Highlight your experience in managing large workforces and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how your previous experiences have prepared you for this hands-on role. Keep it engaging and personal, so we can get a feel for who you are.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed staffing levels, compliance, and training. We love seeing concrete examples of how you've tackled challenges in fast-paced environments, especially in hospitality or stadium settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Newcastle United Football Club!
How to prepare for a job interview at Sodexo Live
✨Know Your Stuff
Make sure you’re well-versed in HR practices, especially those related to staffing and compliance. Brush up on your knowledge of payroll processes and the specific challenges of managing a large casual workforce in a fast-paced environment like a stadium.
✨Showcase Your Experience
Prepare to discuss your previous roles in HR and how they relate to the job at Newcastle United Football Club. Highlight any experience you have with recruitment, training, and managing high-volume workforces, as this will be crucial for the role.
✨Demonstrate Your Passion
Express your enthusiasm for service excellence and team building. Share examples of how you've successfully supported teams in the past and how you plan to bring that same energy to the HR and Staffing Manager position.
✨Ask Insightful Questions
Prepare thoughtful questions about the club's culture, the challenges they face in staffing for events, and their approach to employee development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.