At a Glance
- Tasks: Lead training programmes to enhance guest experience and develop frontline teams.
- Company: Join Sodexo Live! at the Royal Academy of Arts, a leader in hospitality services.
- Benefits: Up to £40,000 salary, 10% performance bonus, and flexible working hours.
- Other info: Inclusive employer with opportunities for personal growth and diverse employee networks.
- Why this job: Make a real impact by developing others and improving service standards.
- Qualifications: Experience in premium hospitality and a passion for training and development.
The predicted salary is between 36000 - 40000 £ per year.
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts. This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.
We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff. This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
- Lead on service standards across the site, ensuring a consistent and high-quality guest experience
- Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
- Observe service delivery and provide practical feedback and coaching to improve team performance
- Monitor guest feedback and performance trends, using insights to identify areas for improvement
- Work closely with venue managers and support teams to implement service improvements and embed best practice
- Support onboarding and ongoing development of team members to build capability and engagement
What You Bring:
- Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
- Previous experience leading, coaching or training teams, with the ability to support and develop others
- A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
- Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
- A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
- An interest in people development, training or HR, with a willingness to build further skills in this area
- The ability to observe service, provide constructive feedback, and support teams to improve performance
At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Hospitality Training Manager in London employer: Sodexo Live
Sodexo Live! is an exceptional employer, offering a dynamic work environment at the prestigious Royal Academy of Arts in London. With a strong focus on employee development and a commitment to high service standards, we provide comprehensive training programmes and opportunities for growth within the hospitality sector. Our inclusive culture encourages diverse perspectives and fosters a supportive atmosphere, making it an ideal place for those passionate about enhancing guest experiences and developing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in relevant events or workshops. Attend hospitality fairs, training sessions, or even webinars. This not only boosts your knowledge but also puts you in front of potential employers who value proactive candidates.
✨Tip Number 3
Showcase your skills in action! If you can, create a portfolio or a video demonstrating your training techniques or service standards. This gives hiring managers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Hospitality Training Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hospitality Training Manager role. Highlight your experience in hospitality operations and any training or coaching you've done. We want to see how your background aligns with our mission to enhance guest experiences!
Showcase Your Passion:Let your enthusiasm for developing others shine through in your application. Share specific examples of how you've improved service standards or trained teams in the past. We love seeing candidates who are genuinely excited about people development!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Sodexo Live!
How to prepare for a job interview at Sodexo Live
✨Know Your Hospitality Standards
Before the interview, brush up on the latest trends and standards in hospitality. Understand what exceptional service looks like and be ready to discuss how you’ve implemented these standards in your previous roles.
✨Showcase Your Training Experience
Prepare specific examples of how you've successfully trained or developed teams in the past. Highlight any training programmes you've designed or delivered, and be ready to explain the impact they had on service quality.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, such as a dissatisfied guest or a team struggling with service delivery. Think through your responses in advance, focusing on your problem-solving skills and ability to provide constructive feedback.
✨Demonstrate Your Passion for People Development
Express your enthusiasm for developing others during the interview. Share your vision for how you would enhance team capabilities and engagement, and be prepared to discuss any relevant training or HR skills you wish to develop further.
