At a Glance
- Tasks: Lead training programmes to enhance service standards and guest experiences.
- Company: Join Sodexo Live! at the iconic Royal Academy of Arts.
- Benefits: Up to £40,000 salary, 10% performance bonus, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by developing others in a vibrant hospitality environment.
- Qualifications: Experience in premium hospitality and a passion for training and development.
The predicted salary is between 36000 - 40000 £ per year.
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts. This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site. We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff. This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
- Lead on service standards across the site, ensuring a consistent and high-quality guest experience
- Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
- Observe service delivery and provide practical feedback and coaching to improve team performance
- Monitor guest feedback and performance trends, using insights to identify areas for improvement
- Work closely with venue managers and support teams to implement service improvements and embed best practice
- Support onboarding and ongoing development of team members to build capability and engagement
What You Bring:
- Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
- Previous experience leading, coaching or training teams, with the ability to support and develop others
- A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
- Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
- A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
- An interest in people development, training or HR, with a willingness to build further skills in this area
- The ability to observe service, provide constructive feedback, and support teams to improve performance
About Sodexo Live!
At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services.
Hospitality Training Manager employer: Sodexo Live
Sodexo Live! is an exceptional employer, offering a dynamic work environment at the prestigious Royal Academy of Arts in London. With a strong focus on employee development and a commitment to enhancing service standards, we provide comprehensive training programmes and opportunities for career growth. Our supportive culture encourages collaboration and innovation, making it an ideal place for passionate individuals looking to make a meaningful impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Training Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to hospitality training. Think about how you can showcase your experience in developing teams and improving service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hospitality Training Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hospitality Training Manager role. Highlight your background in hospitality operations and any training or coaching experience you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about developing others and how you can enhance the guest experience. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve service standards and develop teams. Numbers and examples speak volumes, so don’t hold back on sharing your successes with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Sodexo Live
✨Know Your Hospitality Standards
Make sure you brush up on the latest trends and standards in hospitality. Understand what exceptional service looks like and be ready to discuss how you've implemented these standards in your previous roles.
✨Showcase Your Training Experience
Prepare specific examples of how you've successfully trained or developed teams in the past. Highlight any training programmes you've designed or delivered, and be ready to explain the impact they had on service quality.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve demonstrating how you would coach a team member or handle a guest complaint. Practise these scenarios beforehand to show your practical skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to training and development. This shows your genuine interest in the role and helps you understand how you can contribute to enhancing the guest experience.
