At a Glance
- Tasks: Elevate guest experiences and shape service culture across all food operations.
- Company: Join the prestigious Ascot Racecourse, a leader in hospitality and events.
- Benefits: Competitive salary, bonuses, free parking, and access to exclusive events.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Make unforgettable memories for guests while developing your career in hospitality.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 36000 - 54000 £ per year.
Location: Ascot Racecourse, High Street, Ascot, SL5 7JX
Salary: Circa £45,000 plus 10% bonus
Work Pattern: 40 Hours / working 5 out of 7 days
Free parking, Free Raceday tickets and access to an annual Hospitality box
About Ascot Racecourse: Ascot Racecourse is more than a venue; it’s a destination for extraordinary experiences. Each year, over half a million guests join us to celebrate moments of passion, elegance and tradition, brought to life by a team who care deeply about every detail. With a heritage spanning more than 300 years, Ascot remains one of the world’s most prestigious racecourses, yet our story continues to evolve. Guided by creativity, innovation and an unwavering commitment to excellence, we are building a global lifestyle brand, rooted in world-class horseracing.
Our Conference and Events business reflects that same spirit. From high-profile conferences and large exhibitions to intimate dinners and luxury hospitality experiences, we deliver bespoke occasions that embody quality, sophistication and style. Excellence is at the heart of everything we do. Those who join us share our ambition to create moments that inspire, connect and live long in the memory.
Job Introduction: We’re seeking a Service Excellence Manager who will elevate our guest experience from exceptional to unforgettable. In this pivotal role, you’ll shape the service culture across all Food partner with HR, Operations, Marketing, Culinary and Finance to align with business goals.
What You Will Bring:
- Experience: Proven experience in hospitality operations, guest experience, service training, or hospitality management, ideally within large venues, hotels, or event catering environments.
- Training Excellence: Proven ability to design engaging training content (online and in-person), deliver impactful sessions, and embed behavioural change across diverse teams.
- Leadership: Confident influencing at all levels and challenging constructively when needed.
- Guest-Centric Mindset: Creative, observant, and in tune with what great service looks and feels like—able to turn insights into practical improvements.
- Data-Driven Improvement: Comfortable analysing guest feedback and operational data to spot trends and implement effective solutions.
- Hands-On: It’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo Live!: At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services.
Hospitality Training & Guest Experience Manager employer: Sodexo Live
At Ascot Racecourse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence. Our team enjoys a range of benefits including free parking, racedays tickets, and access to an annual hospitality box, alongside comprehensive wellbeing support and career development opportunities. Join us in a dynamic environment where your contributions truly matter, and be part of a legacy that continues to inspire and connect people through extraordinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Training & Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Ascot Racecourse. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in training or guest experience, create a portfolio showcasing your best work. Include examples of training materials you've developed or feedback from guests that highlight your impact. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview like it’s a big race day! Research Ascot Racecourse thoroughly—know their values, recent events, and what makes their guest experience unique. Tailor your answers to show how you can elevate their service culture and make every guest's experience unforgettable.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re genuinely interested and keeps you top of mind as they make their decision.
We think you need these skills to ace Hospitality Training & Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our mission of creating unforgettable guest experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ascot Racecourse!
How to prepare for a job interview at Sodexo Live
✨Know Your Venue
Before the interview, take some time to research Ascot Racecourse. Understand its history, values, and what makes it a unique destination for guests. This knowledge will help you connect your experience with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Training Skills
Prepare to discuss specific examples of how you've designed and delivered training in the past. Think about engaging methods you've used and how you've measured success. This is crucial for the Service Excellence Manager role, so be ready to impress with your training excellence!
✨Emphasise Guest-Centric Mindset
Be prepared to share insights on what great service looks like to you. Discuss how you've turned guest feedback into actionable improvements in previous roles. This will demonstrate your ability to elevate the guest experience, which is at the heart of the position.
✨Data-Driven Decision Making
Familiarise yourself with how to analyse guest feedback and operational data. Be ready to discuss trends you've spotted in the past and how you've implemented solutions based on that data. This shows that you can make informed decisions that align with business goals.
