At a Glance
- Tasks: Lead hospitality operations and create unforgettable experiences at The City Ground.
- Company: Join Sodexo Live! and partner with Nottingham Forest FC.
- Benefits: Up to £60,000 salary, excellent bonuses, flexible benefits fund, and free parking.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Shape the future of sports hospitality and make a real impact in a historic venue.
- Qualifications: Senior leadership experience in hospitality and strong commercial acumen required.
The predicted salary is between 31500 - 38500 £ per year.
General Manager
Lead one of the most exciting hospitality and events operations in UK sport.
- The City Ground, NFFC, West Bridgford, Nottingham, NG2 5FJ
- up to £60,000pa Depending on experience + excellent bonus and benefits
- Flexible Benefits fund of £1,300 to utilise across an array of benefits
- Free parking
- Job Introduction
- Sodexo Live! is seeking an exceptional
- General Manager to lead our partnership at
The City Ground, home of Nottingham Forest Football Club .
This is more than a venue management role.
It's an opportunity to shape unforgettable matchday and event experiences, lead a large and passionate team, drive commercial performance, and become a trusted strategic partner to one of English football's most historic clubs.
As General Manager, you will have overall responsibility for the performance, growth and operational excellence of the venue's food, beverage, hospitality and event operations.
You'll lead a team of senior department heads and oversee the delivery of world-class experiences for thousands of guests across matchdays, conferences, banqueting, hospitality and special events.
This is a high-profile, highly visible leadership role where you will have the autonomy to innovate, influence strategy and make a lasting impact.
If you're an inspiring leader with strong commercial acumen, a passion for hospitality, and a track record of delivering exceptional customer experiences at scale, we'd love to hear from you.
What You'll Do
- Provide inspirational leadership across all areas of the operation, creating a culture of accountability, engagement, inclusivity and high performance.
- Act as the senior Sodexo Live! representative and trusted partner to Nottingham Forest FC, building strong relationships with key stakeholders.
- Develop and deliver strategic business plans that drive growth, innovation and long-term venue success.
- Take full ownership of the venue's financial performance, delivering budget, revenue and profitability targets through robust commercial management.
- Identify and maximise new revenue opportunities, utilising financial insight, forecasting and market trends to support decision-making.
- Champion outstanding fan, guest and hospitality experiences, ensuring services consistently exceed expectations and contractual commitments.
- Drive operational excellence and innovation across hospitality, retail catering, premium experiences and events, positioning the venue as an industry leader.
- Lead, coach and develop a high-performing management team, fostering talent, succession planning and continuous improvement across the business.
What You Bring
We're looking for a commercially focused hospitality leader who thrives in fast-paced, customer-centric environments.
Essential Experience
- Significant senior leadership experience within hospitality, events, catering, stadia, leisure or venue operations.
- Proven responsibility for large-scale P&L management.
- Experience leading diverse, multi-functional teams.
- Strong commercial awareness and financial acumen.
- Ability to manage multiple priorities while delivering results.
- Excellent stakeholder management and relationship-building skills.
- Commitment to operational excellence, compliance, health & safety and customer experience.
Desirable Experience
- Stadium, arena or large event venue experience.
- Premium hospitality or high-end retail catering experience.
- Experience managing large-scale event operations.
- Exposure to transformational projects, venue development or business growth initiatives.
General Manager in West Bridgford employer: Sodexo Live!
Sodexo Live! offers an exceptional opportunity for a General Manager to lead operations at The City Ground, home of Nottingham Forest FC, in a vibrant and dynamic environment. With a strong focus on employee growth, the company fosters a culture of inclusivity and high performance, providing flexible benefits and a generous bonus structure. Join a passionate team dedicated to delivering unforgettable experiences while enjoying the unique advantage of working in one of UK sport's most iconic venues.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in West Bridgford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo Live!. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo Live!
Don't be shy about reaching out to Sodexo Live! directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in West Bridgford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo Live! and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo Live!
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
