Control Room Operator - Dublin 8

Full time 40 hours per week £15.41 per hour. Opportunities for career development plus our Sodexo employee benefits package.

Protect our customers, unlock your career. At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and the safety of our clients, customers, and employees. If you're a vigilant professional with a passion for security, then secure your career with Sodexo!

A role where you're the key to keeping everyone safe. Valued. Recognised. Rewarded.

What you'll do:

• Manage daily the effective operation of the security service across site and work closely with the security supervisor and manager.
• Train newly appointed security control room operators in line with Sodexo mandatory requirements and site-specific requirements.
• Liaise with Sodexo and client personnel as necessary and as instructed to ensure the provision of an efficient and effective security service.
• Prioritise tasks and respond to ad hoc requests.
• Complete and submit report forms relating to any accident/incident on the Sodexo 360 reporting tool and the Diageo reporting system.
• Ensure the necessary internal security audits are undertaken, provide a detailed action plan and manage all non-compliance.
• Respond immediately to intruder/panic/fire alarms upon activation by communicating with patrol officers.
• Ensure all incidents are recorded in the daily occurrence book via the 360 system.
• Ensure officers are completing DOBs, handovers and patrols using the 360 system.
• Ensure all Diageo and Sodexo documentation is completed as per requirements.
• Ensure all relevant Sodexo/client paperwork is completed and audited to ensure accuracy.
• Ensure the key management process is followed with audits completed.
• Ensure all necessary patrols are being conducted efficiently by the team and escalate as needed to the supervisor and manager.
• Report any faults or defects immediately to the help desk and inform the supervisor.
• Provide written reports and witness statements to external agencies if required.
• Enforce Sodexo security-related procedures and SOP's.
• Monitor/manage the CCTV system, access control system, fire alarm system and panic alarm system.
• Manage the access control JML process along with issuing of cards.
• Manage the security consumable levels with cards, lanyards etc.
• Assist with managing the car park ensuring everyone is following the agreed process and badges.
• Attend training courses as required.
• Ensure site is compliant with the client's standards.
• Ensure GDPR compliance with all clients' and Sodexo standards.
• Ensure all officers are in the correct uniform and meet high standards.

What you'll bring:

• PSA licence - Essential.
• Ability to develop and build good client & customer relationships - Essential.
• Security experience with strong communication skills - Essential.
• Strong security supervisory experience within a manufacturing and gatehouse environment - Essential.
• Relationship management, understanding of external and internal customer management - Essential.
• Ability to prioritise and complete tasks - Essential.
• Able to respond to and control emergencies - Essential.
• Excellent communication skills - Essential.
• Knowledge and understanding of GDPR - Essential.
• Ability to write accurate, legible operational logs, security reports and statements - Essential.
• Able to operate Microsoft/Excel/PowerPoint and SharePoint - Essential.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
• Access to a 24hr virtual GP Service.
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
• Save for your future by becoming a member of the Pension Plan.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Sodexo UK and Ireland's enhanced benefits and leave policies.

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.