At a Glance
- Tasks: Lead and enhance workplace experience services across two sites, ensuring exceptional service.
- Company: Join Sodexo, a global leader in improving Quality of Life through innovative services.
- Benefits: Enjoy competitive salary, wellbeing support, discounts, and professional development opportunities.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact by creating outstanding experiences for clients and employees.
- Qualifications: Experience in customer-facing roles and strong leadership skills are essential.
The predicted salary is between 40582 - 49600 £ per year.
- Full time
- Monday - Friday - 7.30am - 4pm
- £35000 per annum plus our Sodexo employee benefits package
- Opportunities for professional development
- Workplace Experience Manager
- Stockton-on-Tees, TS23 1LH
At Sodexo, we’re passionate about our people.
We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are looking for an experienced and customer-focused
Workplace Experience Manager to lead workplace experience services across our Teesside contract.
This is a hands‑on leadership role responsible for delivering an exceptional experience for clients, visitors and employees across two sites. You will oversee reception, hospitality, catering support and site administration , ensuring consistently high standards of service, professionalism and customer care.
Working closely with the client, Head Chef and operational teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify opportunities to grow and enhance workplace services.
Key Responsibilities
- Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
- Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
- Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
- Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
- Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.
- What we’re looking for
We’re looking for a confident and approachable leader who is passionate about customer service, hospitality and workplace experience .
You will have
- Experience managing customer-facing hospitality, workplace or facilities services.
- Strong customer service and relationship management skills.
- Proven experience leading, coaching and developing teams.
- Excellent communication skills.
- Strong organisational and planning abilities.
- The ability to manage multiple priorities and workstreams.
- Good commercial awareness and a proactive approach.
- Strong working knowledge of Microsoft Office.
- Experience within workplace experience, hospitality, corporate catering, facilities management or a client-facing contract environment would be advantageous.
- An
IOSH Managing Safely qualification would also be desirable.
Why Sodexo
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
- A little more about Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer.
We are a forces friendly employer.
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer.
We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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Workplace Experience Manager employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo Group
Don't be shy about reaching out to Sodexo Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
