- 37.5 hours per week
- Monday - Friday 0700 - 1500 / 0900 - 1700
- £13.41 Per Hour
- Sodexo rewards and benefits
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is TF3 4LR
Job Introduction
We’re looking for a professional and welcoming Receptionist to be the first point of contact for visitors, contractors, customers and colleagues at our HMRC site.
You’ll provide an efficient front-of-house service while supporting visitor management, access control and general workplace services. You’ll also help maintain a safe, secure, clean and professional environment, following all Sodexo and HMRC procedures and security requirements.
What you’ll do:
- Provide a professional and welcoming reception service.
- Manage visitors, contractors and access arrangements in line with site procedures.
- Issue and manage visitor passes, keys and associated records.
- Respond to enquiries by phone, email and in person, providing excellent customer service.
- Maintain accurate reception records, documentation and booking systems.
- Liaise with HMRC, Sodexo colleagues, security teams, contractors and other stakeholders.
- Monitor reception and customer-facing areas to ensure they remain safe, clean and well presented.
- Support room setups, porterage, hospitality and workplace service requests as required.
- Report maintenance issues, security concerns, incidents and health & safety risks.
- Follow all company and client policies, SOPs, COSHH requirements and safe systems of work.
- Work flexibly across front-of-house services to support business continuity.
What you bring:
Essential
- Customer-focused with a professional and welcoming approach.
- Confident communicating with a wide range of people.
- Organised, reliable and able to prioritise in a busy environment.
- Comfortable working independently and as part of a team.
- Competent using Microsoft Office, including Outlook, Word and Excel.
- Accurate when completing administrative tasks and maintaining records.
- Professional, discreet and able to handle confidential information.
- Aware of Health & Safety and safe working practices.
- Physically able to support room setups, porterage, stock replenishment and cleaning duties.
- Flexible and willing to work in a multi-skilled role.
- Able to follow company and client procedures and Standard Operating Procedures (SOPs).
Desirable
Experience in any of the following would be beneficial:
- Reception, Front of House, Hospitality, Events, Customer Service or Facilities Management.
- Visitor management, access control or reception systems.
- Corporate, government or public-sector environments.
- Meeting, event or hospitality coordination.
- Food safety and allergen management.
- COSHH and the safe use of cleaning materials and equipment.
What we offer:
Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
#J-18808-Ljbffr
Main Receptionist in Telford employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
