Technical Services Director

Central London – NW1 6AA

Full-Time | Permanent

£85,000 – £90,000 + Car Allowance + 12.5% Bonus + Flexible Benefits

A Rare Leadership Opportunity in Corporate FM

We are seeking an exceptional Technical Services Director to lead engineering and technical service delivery across a prestigious Integrated Facilities Management (IFM) contract in NW1 London. This is a high-impact, senior leadership role with full accountability for technical operations, asset performance, and engineering compliance across a portfolio of four sites, including three in Central London and one in Glasgow, with Harewood Avenue as the primary operational hub. This role requires a leader who can operate strategically at senior level, while also being highly visible, credible, and engaging with engineering teams on-site. You will set the standard, lead from the front, and play a critical role in delivering operational excellence across the contract.

Please note: This is a site-based leadership role. Candidates must be located within a commutable distance of Central London (NW1) to ensure consistent presence, responsiveness, and team engagement.

Key Responsibilities

• Strategic Leadership & Client Partnership
  • Act as a key member of the contract senior leadership team, reporting to the Account Director
  • Build strong, credible relationships with client stakeholders as a trusted technical advisor
  • Provide visible, hands-on leadership to engineering teams, driving engagement, standards, and performance
  • Deputise for the Account Director where required
• Technical Services & Operational Delivery
  • Lead delivery of all hard FM / engineering services across four key sites within the portfolio (three in Central London and one in Glasgow)
  • Take full responsibility for the safe, efficient operation and maintenance of all plant, systems and critical assets
  • Ensure maximum asset availability and reliability, minimising disruption to client operations
  • Oversee subcontractors and supply chain partners to ensure high-quality, compliant service delivery
• Asset Management, Compliance & Safety
  • Hold full accountability for lifecycle asset management, ensuring assets are maintained, recorded and optimised
  • Ensure compliance with all statutory, regulatory and engineering standards
  • Embed and lead a strong health and safety culture, ensuring adherence to Safe Systems of Work (including RAMS and LOTO)
  • Maintain accurate, audit-ready asset data, maintenance records and compliance documentation
• Commercial & Financial Responsibility
  • Lead and support OPEX and CAPEX planning, including lifecycle and investment strategies
  • Provide technical and commercial insight to drive cost efficiency and value
  • Oversee delivery of maintenance programmes and capital investment projects
• Continuous Improvement & Performance
  • Drive continuous improvement across engineering services, systems and processes
  • Lead investigations, root cause analysis and implementation of corrective actions
  • Improve operational performance through effective use of systems, data and workflows

Key Accountabilities

• Accountability for technical service delivery quality, asset integrity and compliance performance
• Accountability for engineering team capability, performance and professional standards
• Responsibility for forward maintenance planning and capital programme delivery
• Ownership of a strong, embedded safety culture across all sites

About You

We are looking for a highly credible and experienced FM technical leader who possesses the presence, capability and leadership style required to succeed in a complex corporate environment.

Essential Requirements

• Minimum NVQ Level 5 (or equivalent) in an engineering discipline – this is a mandatory requirement
• Significant experience within Facilities Management (FM), ideally within an IFM or corporate client environment
• Proven track record of leading multi-site engineering and technical services teams in critical environments
• Strong knowledge of engineering compliance, statutory regulations and maintenance best practice
• Demonstrable ability to lead, motivate and engage engineers, building a high-performance culture
• Strong client-facing experience with excellent stakeholder management skills
• Ability to prioritise, problem-solve and make effective decisions under pressure

Desirable

• Experience with Maximo or similar CMMS platforms
• Knowledge of asset lifecycle management and CAPEX project delivery
• Financial or commercial awareness
• Experience of managing technical services in a data centre environment will be favourable

Additional Information

• Monday to Friday, 40 hours per week
• Site-based role in Central London
• Pre-employment checks required: DBS, credit history, and background screening

Equal Opportunity

We’re an inclusive workplace, and we welcome applications from candidates of all backgrounds. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.