At a Glance
- Tasks: Lead IT services at HMP Addiewell, ensuring secure and reliable support for 300 local customers.
- Company: Join Sodexo Justice Services, a global leader in improving Quality of Life.
- Benefits: Enjoy 20+ benefits, including discounts, gym memberships, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a real impact in a challenging role while developing your leadership and technical skills.
- Qualifications: 3+ years in IT support, strong customer service skills, and knowledge of information security.
The predicted salary is between 40500 - 49500 £ per year.
Location: HMP Addiewell
Salary: Competitive salary
Contract: Permanent
Hours: 37.5 hours per week
About the Role
We’re looking for an experienced and customer-focused Technical Operations Manager to lead the delivery of secure, reliable and effective IT services at HMP Addiewell. You’ll manage the local IT function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users. This is a varied role covering IT service delivery, incident management, technical support, projects, security and compliance, working across Justice Services, Education and Healthcare networks.
What You’ll Do
- Lead the local IT team and deliver excellent customer support.
- Manage incidents, escalations and service performance against agreed SLAs and KPIs.
- Provide 2nd/3rd line technical support across critical ICT systems.
- Manage IT projects, budgets and resources, ensuring delivery on time and within budget.
- Maintain technical documentation, DR and BCP plans.
- Support ISO27001, MoJ accreditation, GDPR and information security requirements.
- Identify improvements and provide technical advice to customers and stakeholders.
- Support team development and participate in an on-call rota of approximately one week in five.
About You
We’re looking for someone with:
- ITIL Foundation and at least 3 years’ IT support/service experience.
- Strong customer service, communication and problem-solving skills.
- Experience working in secure or regulated environments.
- Knowledge of information security, GDPR and networking.
- The ability to manage competing priorities, incidents and projects effectively.
- SC clearance or the ability to obtain clearance.
- Flexibility to work outside normal hours when required.
Microsoft qualifications and PRINCE2/project management experience are desirable.
Key Skills
- IT Service Management
- Incident Management
- ITIL
- Technical Support
- Team Leadership
- Networking
- Information Security
- ISO27001
- GDPR
- Project Management
What Success Looks Like
You’ll ensure that:
- IT services remain secure, reliable and available.
- Incidents are resolved within agreed SLAs.
- KPIs and service targets are achieved.
- Documentation and compliance requirements are maintained.
- Projects are delivered on time and within budget.
- Customer needs are reflected in future technology planning.
- The local IT team is supported and developed.
Why Join Sodexo Justice Services?
This is an opportunity to play a key role in delivering technology services within a challenging and highly important operational environment. You’ll work across a broad range of technologies while developing your leadership, project management, security and service delivery experience. The role supports approximately 300 local customers, with occasional travel across the UK as required, and participation in an on-call rota to provide 24/7 operational support.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
About The Company
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Technical Operations Manager at HMP Addiewell employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager at HMP Addiewell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sodexo Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sodexo Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sodexo Group!
✨Direct Apply to Sodexo Group
Let's not forget to apply directly through the Sodexo Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Manager at HMP Addiewell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sodexo Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sodexo Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sodexo Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
