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- Tasks: Manage calls and relay emergency information with professionalism and care.
- Company: Sodexo is a global leader in services that enhance quality of life.
- Benefits: Enjoy flexible shifts, mental health support, discounts, and career growth opportunities.
- Other info: Full training and protective uniform provided; apply today to join a purpose-driven team!
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Computer literacy and excellent communication skills; previous experience is a bonus.
The predicted salary is between 24000 - 33600 £ per year.
# Switchboard Operative### Job IntroductionJob DescriptionHealthy outcomes start with positive patient experiences.* 16 Hours per week / Flexibility Required with working hours & days / 06:00-14:00, 14:00-22:00, 22:00-06:00* £Competitive* Location is Hereford County Hospital, Stonebow Road, HerefordCheck your local transport links here: – the destination you should input is: HR1 2BNPlease take the time to read the attached job descriptionJob Introduction**Healthy outcomes begin with great patient experiences.**As a Switchboard Operative**at Sodexo**, based in Hereford County Hospital**,**you will be reporting to the Switchboard Supervisors and will be working as part of the Switchboard team on our Hereford Contract. In this role you will act as the first point of contact providing a telephony service for our internal and external Clients and customers. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.**What you’ll do:****• You will provide a complete telephony service as well as e****ffective operation of the Switchboard and its associated systems.****• Comply with operational policies and procedures.****• Support other Sodexo staff in their duties.****• Provide operational cover for other clerical staff.****• Telephone and face to face liaison with internal staff and contractors****• Operate and update the paging and bleep systems****• Initiate internal procedures on activation of emergency call or alarm.****What you bring:*** Confidence using Microsoft Office and other basic IT systems* A strong team spirit and excellent communication skills* The ability to stay calm, focused, and organised under pressure* Previous admin and Telephony experience is a plus — but a positive attitude and dedication to service are what really count**What we offer:**Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You\’ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:* Mental health and wellbeing resources* Employee Assistance Programme (including financial/legal advice & personal support)* Free health & wellbeing app with 24/7 virtual GP access* Discounts on high street brands for you and your family* Salary finance tools and financial wellbeing resources* Retirement savings plan and life insurance* Full training and protective uniform provided.* Opportunities to gain experience through learning and development.* Cycle to Work scheme & volunteering opportunities.* Flexible working and a dynamic team environment* Competitive pay*We may close this advert early if we receive a high number of applications — so don’t wait!*About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.### Attached documents| | || — | — || Salary | Competitive plus Sodexo Benefits || Frequency | Hourly || Job Reference | SDX/TP/2422501/150997 || Contract Type | Permanent – Part Time || Closing Date | 12 December, 2025 || Job Category | Healthcare/Medical/Care || Business Unit | UK Healthcare – Frontline || Location | Hereford County Hospital, Stonebow Road, Hereford, United Kingdom || No. of positions | 1 || Posted on | 21 November, 2025 || OpenStreetMap contributorsDirections to### Spread the word #J-18808-Ljbffr
Switchboard Operative employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operative
✨Tip Number 1
Familiarise yourself with the BTS and Multitone bleep systems, as these are crucial for the role. Understanding how to operate these systems will not only boost your confidence but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle various types of calls. This will help you convey empathy and professionalism, which are key traits for a Switchboard Operative.
✨Tip Number 3
Research common emergency protocols and procedures in healthcare settings. Being knowledgeable about how to respond in critical situations will show your commitment to the role and your ability to remain calm under pressure.
✨Tip Number 4
Network with current or former employees of Sodexo to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace Switchboard Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Switchboard Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service skills and ability to handle sensitive information. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved telephony services or customer interaction. Mention your computer literacy and ability to work under pressure, as these are crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Switchboard Operative.
How to prepare for a job interview at Sodexo Group
✨Showcase Your Communication Skills
As a Switchboard Operative, effective communication is key. During the interview, demonstrate your ability to communicate clearly and empathetically. You might want to practice answering common questions in a calm and professional manner, as this will reflect your suitability for the role.
✨Highlight Your Customer Service Experience
Even if you don't have direct experience in a switchboard role, emphasise any customer service experience you have. Share specific examples of how you've handled difficult situations or provided excellent service, as this will show your potential employer that you can manage calls effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about how you would respond to various situations, such as managing an emergency call or dealing with an upset caller, and be ready to discuss these during the interview.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working flexible shifts and being part of a 24/7 team, convey your willingness to adapt to different schedules and collaborate with others. Share examples of how you've worked well in a team environment and your readiness to support colleagues when needed.