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- Tasks: Lead technical assurance and improve operational performance for emergency services.
- Company: Join Sodexo, a company that values purpose and impact.
- Benefits: Enjoy mental health support, discounts, and a flexible work environment.
- Why this job: Make a real difference in emergency service operations while developing your skills.
- Qualifications: Technical qualification and experience in facilities management required.
- Other info: Collaborative team culture with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and technically skilled Technical Assurance Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services.
As a key member of the Integrator’s Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data-driven analysis, managing compliance, and leading facilities services at our Swindon office.
If you’re motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast-paced environment—this is the role for you.
Purpose of the RoleThe Technical Assurance Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first-time fixes, and the continuous improvement of critical services and systems. Additionally, the role includes responsibility for the physical facilities at the Swindon office, including PPMs, project works, health and safety oversight, and liaising with the managing agent.
Job Description:- Technical Support & Issue Resolution
- Provide expert-level technical guidance to the Integrator team, client stakeholders, and FM suppliers.
- Support the Intelligent Service Centre (ISC) help desk to ensure technical queries are resolved quickly and correctly.
- Lead technical reviews of high-priority and critical hard FM work orders, including investigation of asset history and supplier performance.
- Offer real-time technical support for serious or escalated incidents, ensuring swift resolution and minimal impact on operations.
- Auditing & Assurance
- Conduct technical desktop audits of supplier proposals, document submissions, remedial works, and post-completion reviews.
- Work closely with the Technical Assurance Lead to monitor and uphold compliance standards across the estate.
- Investigate technical non-conformities and participate in root cause analysis to implement preventive measures.
- Data Analysis & Performance Improvement
- Analyse asset and service data to identify performance trends, root causes of failure, and service inefficiencies.
- Produce clear and actionable technical reports to inform decision-making and strategic planning.
- Drive supplier accountability by tracking improvement plans and ensuring timely implementation of corrective actions.
- Project & Estate Management
- Take the lead on managing the Swindon office’s facilities, including all planned preventative maintenance (PPM), reactive works, and minor projects.
- Collaborate with the building’s managing agent and contractors to ensure smooth operation and compliance with health and safety standards.
- Participate actively in the Health & Safety Committee and contribute to continual improvement initiatives.
- Stakeholder Engagement & Upskilling
- Train and upskill ISC help desk staff and FM suppliers to promote best practices and enhance technical resolution capabilities.
- Contribute to refining help desk triage processes and technical escalation procedures.
- Build strong working relationships with client representatives, ensuring open communication and shared ownership of estate challenges and improvements.
- Share best practice through active engagement in the wider technical and FM community of practice.
- Recognised technical or engineering qualification (mechanical, electrical, or building services).
- Strong background in facilities management, property maintenance, or estate operations.
- Working knowledge of CAFM/helpdesk systems and asset management platforms.
- Experience conducting root cause analysis and implementing corrective action plans.
- Proven ability to interpret complex technical data and produce detailed reports.
- Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI for data analysis and reporting.
- Excellent verbal and written communication skills.
- Self-starter with strong organisational skills and the ability to manage multiple priorities.
- Eligibility to undergo and pass security vetting by the client.
- Membership of a recognised professional engineering or FM body (e.g., CIBSE, IET, IMechE).
- Strong influencing and stakeholder management skills.
- Previous experience working with or supporting emergency service estates is a plus.
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Technical Assurance Manager in Swindon employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assurance Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and technical assurance sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to technical assurance and facilities management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work, such as reports or projects you've managed. This will help you demonstrate your skills and give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s make it happen!
We think you need these skills to ace Technical Assurance Manager in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Technical Assurance Manager role. We want to see how your background aligns with the job description, so don’t hold back on showcasing your technical expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their ability to resolve issues efficiently, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Sodexo Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to facilities management and emergency services. Be ready to discuss specific examples of how you've provided technical guidance or resolved issues in the past. This will show that you can hit the ground running.
✨Showcase Your Data Skills
Since data analysis is a big part of this role, prepare to talk about your experience with data-driven decision-making. Bring examples of reports you've created or trends you've identified that led to performance improvements. Familiarity with tools like Power BI will definitely give you an edge.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled complex problems in previous roles. Think of specific incidents where you had to conduct root cause analysis or implement corrective actions. This will highlight your analytical skills and ability to manage compliance effectively.
✨Engage with Stakeholders
This role involves a lot of collaboration, so be prepared to talk about how you've built relationships with clients and suppliers in the past. Share examples of how you've trained others or improved processes through effective communication. This will show that you're not just technically skilled but also a team player.
