At a Glance
- Tasks: Lead a team to deliver top-notch hospitality services in a healthcare setting.
- Company: Join Nuffield Health and Sodexo, leaders in health and wellbeing.
- Benefits: Enjoy competitive pay, mental health resources, and discounts on major brands.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in hospitality and strong team management skills are essential.
The predicted salary is between 30000 - 31000 € per year.
Fixed Term Contract: 18 months
Salary: £14.89 per hour
Hours: 37.5 hours per week
Working Pattern: 5 days per week, shifts between 7:00am – 8:00pm
Role Overview
Reporting to the Business Manager, you’ll oversee the day-to-day front-of-house catering operation, leading a team of Ward Hosts to deliver an efficient, high-quality service to patients, visitors, and staff. You’ll be a visible presence across the hospital, ensuring smooth service delivery, maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.
Key Responsibilities
- Lead and supervise the ward hospitality team, ensuring excellent service delivery
- Oversee the smooth day-to-day running of front‑of‑house operations
- Be visible across wards, supporting patients and staff and resolving any service issues
- Ensure all company policies, procedures, and quality standards are consistently met
- Work closely with kitchen teams to ensure timely service and minimise waste
- Manage staff rotas, including planning cover for holidays and sickness
- Maintain stock control and ensure correct rotation procedures are followed
- Ensure all food meets required standards of quality and presentation
- Complete and maintain all required documentation and audit records
- Train, support, and develop team members
- Lead or attend team and client meetings as required
- Support ward service delivery where needed
- Report maintenance or operational issues promptly to management
- Carry out all reasonable requests in line with business needs
What You’ll Bring
Essential- Previous experience in a hospitality or supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- A customer‑focused mindset with a passion for service excellence
- Knowledge of food safety, hygiene, and service standards
- Ability to work in a fast‑paced healthcare environment
- Experience working within healthcare or hospital environments
- Food Hygiene certification
- Experience with rota planning and stock control
What We Offer
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial and legal support)
- Free 24/7 virtual GP and wellbeing app
- Discounts on major high‑street brands
- Financial wellbeing tools and salary finance options
- Pension scheme and life insurance
- Full training, uniform, and PPE provided
- Learning and development opportunities
- Cycle to Work scheme and volunteering opportunities
- A supportive and inclusive team environment
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Hospitality Supervisor in Surrey employer: Sodexo Group
Nuffield Health Guildford, in partnership with Sodexo, is an exceptional employer that prioritises the wellbeing and development of its staff. With a strong focus on mental health resources, comprehensive training, and a supportive team environment, employees are empowered to thrive in their roles while delivering outstanding hospitality services in a dynamic healthcare setting. The company also champions diversity and inclusion, ensuring that all team members feel valued and have opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nuffield Health and Sodexo. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Hospitality Supervisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hospitality Supervisor in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hospitality Supervisor role. Highlight your previous supervisory experience and any relevant hospitality roles to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your leadership skills can enhance our team. Keep it engaging and personal!
Showcase Your Customer Focus:In your application, emphasise your customer service mindset. Share examples of how you've gone above and beyond to ensure a great experience for customers in past roles. We love hearing about your passion for service excellence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo Group
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Hospitality Supervisor. Brush up on your knowledge of food safety, hygiene standards, and how to manage a team effectively. This will show that you’re not just interested in the role, but that you understand what it takes to excel in it.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led a team in the past. Talk about specific situations where you resolved issues or improved service delivery. This will demonstrate your capability to lead the ward hospitality team effectively.
✨Be Customer-Focused
Since this role is all about delivering excellent service, think of instances where you went above and beyond for customers. Highlight your passion for service excellence and how you’ve handled challenging situations with patients or staff in previous roles.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
