At a Glance
- Tasks: Supervise café operations and ensure exceptional service at the Royal Botanic Garden Edinburgh.
- Company: Heritage Portfolio, a leader in delivering memorable food and event experiences.
- Benefits: Competitive pay, flexible shifts, and the chance to work in stunning surroundings.
- Other info: Opportunity for additional hours and growth in a dynamic environment.
- Why this job: Join a passionate team and make a real impact on visitor experiences in a beautiful setting.
- Qualifications: Experience in hospitality, strong customer service skills, and a friendly attitude.
The predicted salary is between 30000 - 30000 £ per year.
Heritage Portfolio are looking for enthusiastic individuals to join the team at Royal Botanic Garden Edinburgh. The Supervisor plays an important role in delivering exceptional food, beverage, and event experiences at the Royal Botanic Garden Edinburgh. This role supports the daily operation of café services as well as the delivery of private and public events held across the Garden. Working under the guidance of the Retail and Events Managers, the Supervisor will help ensure high standards of service, smooth event delivery, and an excellent visitor experience at one of Scotland’s most renowned visitor attractions.
What you’ll do:
- Support the daily running of café operations to ensure efficient service and excellent customer experience while ensuring compliance with food safety, allergen, and health & safety regulations.
- Provide on-shift supervision and guidance to café and event staff while creating a positive and collaborative working environment.
- Maintain high standards of food and beverage presentation, cleanliness, and service.
- Handle customer queries, feedback, and complaints professionally.
- Assist with stock monitoring and operational organisation where required.
- Assist the Retail & Events managers in the delivery of private functions, corporate events, weddings, and public events across the Garden supporting setups, service coordination & breakdown.
What you’ll bring:
- Experience working as a Supervisor in hospitality, café, catering or events environments.
- Strong customer service and communication skills.
- Ability to supervise teams during busy service periods and work well under pressure in busy environments.
- Flexible, adaptable and reliable approach to work.
- Knowledge of food hygiene and health & safety standards.
- Friendly, professional, and approachable with strong organisational and communication skills.
Applicant must be available to work evenings and weekends. £13.61 per hour. This is a contracted role of 32 hours. Additional hours may be available.
Supervisor at Heritage Portfolio employer: Sodexo Group
Heritage Portfolio is an exceptional employer, offering a vibrant work culture at the stunning Royal Botanic Garden Edinburgh. With a focus on fresh, locally sourced food and a commitment to outstanding customer service, employees enjoy opportunities for personal growth and development while working in one of Scotland's most beautiful settings. Join a team that values collaboration and excellence, where your contributions directly enhance visitor experiences in a renowned botanical garden.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor at Heritage Portfolio
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heritage Portfolio and the Royal Botanic Garden Edinburgh. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and customer service.
✨Tip Number 3
Show off your personality! The Supervisor role is all about creating a positive environment, so let your enthusiasm shine through. Share stories that highlight your customer service skills and how you’ve handled busy situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor at Heritage Portfolio
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about delivering exceptional food and experiences at the Royal Botanic Garden Edinburgh.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or events. We’re looking for those standout moments where you’ve excelled in customer service or team supervision!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Sodexo Group
✨Know Your Stuff
Familiarise yourself with Heritage Portfolio and the Royal Botanic Garden Edinburgh. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled complaints or went above and beyond for a customer. This is crucial for a Supervisor role!
✨Demonstrate Team Leadership
Be ready to discuss how you've successfully supervised teams in busy environments. Share specific instances where you motivated your team or resolved conflicts, as this will showcase your leadership abilities.
✨Ask Thoughtful Questions
Prepare some insightful questions about the café operations, event management, or team dynamics. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
