At a Glance
- Tasks: Lead and manage technical services across multiple London sites, ensuring high standards.
- Company: Join a leading company committed to operational excellence and innovation.
- Benefits: Enjoy competitive salary, wellbeing support, and extensive employee benefits.
- Other info: Inclusive employer welcoming diverse backgrounds and identities.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Degree in Engineering or Technical discipline with leadership experience required.
The predicted salary is between 80000 - 80000 € per year.
Location: London, W1F 7HS. Full‑time position, Monday – Friday (08:30‑17:00) with travel required to other London sites about 2 days per week. Salary up to £80,000 per annum, depending on experience, plus Sodexo employee benefits package and opportunities for professional development.
About the role
As a Senior Technical Services Manager (Cluster Lead) you will oversee the delivery of Hard FM and Technical Services across the London Cluster. You will manage all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
Responsibilities
- Lead, manage and develop the Technical Services and Administration teams
- Ensure delivery of all Hard FM services to agreed SLA and KPI standards
- Manage planned preventive maintenance (PPM), reactive works and small projects
- Oversee contractor and subcontractor performance and compliance
- Ensure all statutory and health & safety compliance obligations are met
- Manage permits to work, RAMS and safe systems of work
- Support financial performance through cost control and budgeting
- Build strong client relationships and manage escalations effectively
- Drive innovation, process improvement and operational efficiencies
- Support lifecycle planning, engineering resilience and business continuity initiatives
- Produce clear operational and compliance reporting for stakeholders
Qualifications
- Degree, HND or equivalent qualification in Engineering or Technical discipline
- Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
- IOSH, NEBOSH or equivalent health & safety qualification
- Leadership experience within Hard FM or Technical Services environments
- Experience managing teams across multi‑site operations
- Strong understanding of statutory compliance and risk management
- Excellent stakeholder management and communication skills
- Commercial and financial awareness
- Experience managing contractors and supply chain partners
Benefits
- Unlimited access to an online platform offering wellbeing support
- Extensive Employee Assistance Programme with legal, financial and personal support
- 24‑hour virtual GP Service
- Sodexo Discount Scheme offering deals 24/7 across high street retailers (open to friends and family)
- Participation in the Pension Plan
- Learning and development tools to grow and succeed throughout your career
- Bike‑to‑Work Scheme to support sustainability and fitness
- Enhanced benefits and leave policies in the UK and Ireland
EEO Statement
We are committed to being an inclusive employer. We welcome and encourage applications from people with diverse backgrounds and identities, including the LGBTQ+ community, parents and carers, people with disabilities and other under‑represented groups. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Senior Technical Services Manager employer: Sodexo Group
As a Senior Technical Services Manager at our London location, you will join a dynamic team that prioritises operational excellence and innovation in Hard FM services. We offer a supportive work culture with extensive employee benefits, including professional development opportunities, a comprehensive wellbeing programme, and a commitment to inclusivity. With a focus on career growth and a vibrant city environment, this role provides a meaningful opportunity to make a significant impact across multiple client sites.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Technical Services Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in Hard FM and Technical Services. We want you to shine, so practice common interview questions and have examples ready that showcase your leadership and compliance skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation and reinforce your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that job!
We think you need these skills to ace Senior Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Technical Services Manager role. Highlight your leadership experience and technical knowledge, especially in Hard FM and multi-site operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've managed teams and improved service delivery in previous positions.
Showcase Your Compliance Knowledge:Since compliance is key in this role, be sure to mention any relevant qualifications like IOSH or NEBOSH. Share experiences where you ensured health and safety standards were met across multiple sites.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sodexo Group
✨Know Your Technical Stuff
As a Senior Technical Services Manager, you'll need to showcase your strong multi-disciplinary engineering knowledge. Brush up on key areas like electrical, mechanical, HVAC, and life safety systems. Be ready to discuss how you've applied this knowledge in past roles.
✨Demonstrate Leadership Skills
Leadership experience is crucial for this role. Prepare examples of how you've led teams in Hard FM or Technical Services environments. Think about specific challenges you faced and how you motivated your team to achieve operational excellence.
✨Showcase Your Compliance Know-How
Understanding statutory compliance and risk management is vital. Be prepared to discuss how you've ensured compliance in previous positions, including managing permits to work and safe systems of work. Highlight any relevant health & safety qualifications you hold.
✨Build Strong Client Relationships
Client relationship management is key in this role. Think of examples where you've effectively managed escalations and built rapport with clients. Show that you can communicate clearly and maintain strong stakeholder relationships, which is essential for success.
