At a Glance
- Tasks: Lead and optimise daily operations of the Helpdesk team while ensuring top-notch service delivery.
- Company: Join Sodexo Group, a leader in service operations with a focus on teamwork.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Great opportunity for growth in a reputable company with a strong commitment to excellence.
- Why this job: Make a real difference by coaching and developing a dynamic team in a fast-paced setting.
- Qualifications: Proven leadership skills and experience in managing helpdesk operations.
The predicted salary is between 30000 - 40000 £ per year.
Sodexo Group in Salford is seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure compliance with policies, deliver contractual and quality KPIs, and provide leadership, coaching and development to a team of administrators and schedulers.
Key responsibilities include:
- Deputising for the Operations Manager
- Handling escalation
- Workload management
- Training
- 1:1s and PDRs
- Driving process improvements
We think you need these skills to ace Helpdesk Team Leader — Lead, Coach & Optimize Service Ops in Salford
Leadership
Coaching
Team Management
Workload Management
Escalation Handling
Training and Development
Performance Reviews (PDRs)
