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- Tasks: Lead a team, serve customers, and ensure a fantastic matchday experience.
- Company: Join Sodexo Live!, a world leader in food and facilities management.
- Benefits: Earn £14.00 per hour with flexible working hours and career progression.
- Why this job: Be part of an exciting atmosphere at Brighton & Hove Albion Football Club.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect for those seeking their first role or wanting to learn new skills.
The predicted salary is between 14 - 16 £ per hour.
We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.
We currently have an opportunity for Retail Team Leaders to join our team at Brighton & Hove Albion Football Club. This opportunity will be to join the team for the 2025/26 Football Season. With the opportunity to work at Matchdays and Non-matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. The retail general admission areas of the stadium are busy and boast a fantastic atmosphere. We require Cashiers and Pourers to work in the various kiosks within the stadium.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously, but we are open to those who are looking to secure their first role and those who want to learn lots of new skills.
What you’ll do:
- Welcoming retail customers, ensuring till orders are taken correctly and ensuring the food/beverage is served to guests in a timely manner, dealing with any complaints and liaising with the retail stand manager regarding matchday operations.
- Care about customer satisfaction and deliver the optimal client service experience.
- Help answer questions and make suggestions regarding food and beverage choices and related items.
- Leading a small team on a public kiosk bar in the matchday retail sector, organising kiosk staff roles for the shift, customer queue management and completion of paperwork.
What you’ll bring:
- Excellent verbal communication skills.
- Able to lead a small team.
- Able to drive sales and meet customer expectations.
- Able to deal with customers/spectators.
Why Sodexo?
- £14.00 per hour.
- Flexible working.
- Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
Retail Team Leader employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo Live! and their values. This will help you connect with the team and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in hospitality and demonstrate your customer-focused attitude.
✨Tip Number 3
Show off your personality! When you meet the team, let your character shine through. They’re looking for someone who can bring energy and enthusiasm to the role, so don’t be afraid to be yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Brighton & Hove Albion Football Club!
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for food and customer service, and don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Retail Team Leader role. Highlight any relevant experience in hospitality or leadership, and connect your skills to what we’re looking for in our team at Brighton & Hove Albion Football Club.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team and being part of something greater.
How to prepare for a job interview at Sodexo Group
✨Know the Company
Before your interview, take some time to research Sodexo Live! Understand their values, mission, and what makes them unique in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Team Leader, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. If you’re new to the industry, think about times when you’ve provided excellent service in other roles or situations.
✨Demonstrate Leadership Qualities
Since the role involves leading a small team, be ready to discuss your leadership style. Think of specific instances where you’ve successfully managed a team or project, even if it was in a different context. Highlight your ability to motivate others and handle challenges.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common situations in a busy retail environment, such as managing long queues or dealing with customer complaints. This will help you demonstrate your problem-solving skills and ability to thrive under pressure.
