At a Glance
- Tasks: Lead a busy retail operation and ensure excellent customer experiences.
- Company: Join Sodexo, a company that values your contribution and supports your growth.
- Benefits: Competitive pay, mental health support, discounts, and a paid volunteering day.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Develop your leadership skills while making a positive impact every day.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 13.46 - 13.46 £ per hour.
30 hours per week, 5 days out of 7 (shifts between 1100 - 1730 / 1245 - 1915) at £13.46 per hour. Free onsite parking.
Ready to take the next step in your retail career? Join Sodexo as a Retail Supervisor and play an important role in leading a busy retail operation, supporting your team and ensuring every customer receives a great experience. You'll be hands-on, organised and confident in leading by example, helping to keep the retail service running smoothly while maintaining high standards across customer service, food safety, presentation and compliance. If you enjoy working with people, thrive in a fast-paced environment and are looking for an opportunity to develop your leadership skills, we'd love to hear from you.
What you'll do:
- Lead the day-to-day retail operation, ensuring company policies, procedures and operational standards are consistently followed.
- Support, supervise and develop military and civilian team members, promoting a positive, inclusive and collaborative working environment.
- Manage stock ordering, security and control, alongside the safe and accurate handling of cash in line with company procedures.
- Support the development, delivery and promotion of events and attractions to increase customer engagement and use of retail, bar and leisure facilities.
- Deliver excellent customer service by responding to feedback, supporting consumer surveys and ensuring company brands and service standards are consistently represented.
- Maintain high standards of Health & Safety, Food Safety, COSHH and Quality Control, while continuing personal development and acting as Duty Manager when required.
What you bring:
- Good working knowledge of spoken and written English.
- Previous customer service experience in a supervisory role is essential.
- Experience or willingness to develop skills across retail, food service and bar/leisure operations.
- Strong understanding of customer service, health and safety, food hygiene and workplace standards.
- Good leadership and people-management skills, with the ability to support and develop a team.
- Relevant supervisory qualification, such as an NVQ, or a willingness to work towards an equivalent qualification with appropriate support.
What we offer:
Working with Sodexo is more than just a job - it's an opportunity to be part of something bigger. You'll join a team that values your contribution, supports your development, and empowers you to make a positive impact every day. In addition, we offer:
- Mental health and wellbeing support
- Employee Assistance Programme providing personal, legal, and financial advice
- 24/7 virtual GP access and lifestyle rewards
- Discounts for you and your family
- Financial wellbeing tools and retirement planning support
- Cycle to Work scheme and a paid Volunteering Day
Join Sodexo as a Retail Supervisor and lead from the front, inspire your team and create a fantastic experience for every customer!
Retail Supervisor employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sodexo Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sodexo Group!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sodexo Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sodexo Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sodexo Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sodexo Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
