At a Glance
- Tasks: Process ID passes for visitors at the naval base and ensure top-notch security.
- Company: Join a supportive team at HM Naval Base, Portsmouth.
- Benefits: Earn £13.21 per hour, enjoy discounts, free parking, and gym access.
- Other info: Flexible hours, career development, and on-the-job training available.
- Why this job: Make a difference by interacting with armed forces personnel daily.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 13.21 - 13.21 £ per hour.
23 hours per week Monday and Tuesday 06:30 - 13:30, Wednesday 09:30 - 14:30, Thursday 06:30 - 11:30. However, flexibility may be required to cover other days including evening and weekend working to meet business needs.
6 Month Fixed Term Contract £13.21 per hour
- 10% discount on Costcutter shop on site
- Free car parking
- Reduced cost use of gym on site
- Subsidised food available on site
- Access to Historic Dockyard at FMSP Portsmouth Families Day and other special events on site
- Sodexo rewards and benefits
- Discounts at Sodexo partner brands
As a Pass Office Operative at HM Naval Base, Portsmouth, PO1 4QT you'll process temporary ID passes for all visitors to Portsmouth naval base in a timely manner and ensure that the highest level of security is maintained at all times. You'll interact with our Armed forces personnel every day, improving quality of life for all that you meet.
What You'll Do
- Process all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
- Greet all visitors in a friendly, polite, and professional manner, process all passes within fifteen minutes of the customer pulling their number.
- Complete vetting applications and issuing passes for all contracts requiring access to the Naval base within timescales detailed in the service standard.
- Ensure the induction process and T cards are issued as required.
- Book Chaperones via the company system.
- Assist security colleagues with administration tasks.
- Raise any security concerns immediately with the authority personnel.
- Ensure that personnel appearances are beyond reproach, strict adherence to uniform dress standards is to be maintained at all times.
- Diligently take and hand over every duty shift ensuring that a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
- Comply with all Sodexo company policies/procedures and client site rules and regulations.
- Carry out any other reasonable tasks and/or instructions as directed by management.
What You Bring
- Must be able to demonstrate effective verbal and written communication.
- Able to work on own initiative and within a team environment.
- Able to demonstrate attention to detail and adherence to standards.
- Computer literate.
- Experience of working in an administration role would be beneficial.
- Driving is required for this position. For insurance purposes you must be over 25 and hold a Full UK Driving License.
- Due to security requirements you must have been continuously resident in UK for last 5 years to apply for this position.
What we offer
- On-the-job training with experienced professionals.
- Fully funded apprenticeship qualifications.
- Career development opportunities within Sodexo.
- A friendly and supportive work environment.
- Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
- Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
- Career Growth – Apprenticeships, learning tools, and development opportunities.
- Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Part Time Pass Office Receptionist in Portsmouth employer: Sodexo Group
At HM Naval Base Portsmouth, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where you can thrive. With flexible working hours, comprehensive training, and numerous career development opportunities, our team members enjoy a range of benefits including discounts at local shops, subsidised food, and access to wellness resources. Join us in making a meaningful impact while enjoying the unique experience of working alongside our Armed Forces personnel.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Pass Office Receptionist in Portsmouth
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Part Time Pass Office Receptionist in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sodexo Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Sodexo Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sodexo Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sodexo Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sodexo Group will surely appreciate.
