At a Glance
- Tasks: Supervise portering and logistics staff, ensuring high service standards at Royal Stoke Hospital.
- Company: Sodexo is a global leader in services that enhance quality of life, operating in 55 countries.
- Benefits: Enjoy flexible working, mental health resources, discounts, and full training with a supportive team.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference every day while developing your skills in a dynamic environment.
- Qualifications: Supervisory experience, PC literacy, and strong communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
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Client:
Sodexo
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job Introduction
Job Description
Healthy outcomes start with positive patient experiences.
- Holiday
- Location is Royal Stoke Hospital
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG
Please take the time to read the attached job description
Job Introduction
Healthy outcomes start with positive patient experiences.
As the Porter & Logistics Supervisor at Sodexo, based in Royal Stoke Hospital, you will be responsible for the daily supervision of Portering and Logistics staff, with a focus on maintaining high standards of service and professional conduct. You will ensure all team members adhere to both Sodexo and Trust policies and procedures at all times.
What you’ll do:
- Staffing & Roster Management: Prepare and manage rotas to ensure adequate staffing levels across all portering disciplines—Dedicated, Ad-hoc Pool, and Logistics (including Post Room, Pharmacy, Waste, and Distribution). Collaborate with discipline Supervisors and the Portering & Logistics Manager to ensure service continuity.
- Operational Supervision: Oversee daily portering operations, monitoring workloads through systems such as Traczo, and ensuring timely task completion. Escalate delays or performance issues to the appropriate Portering Manager as necessary.
- Work Coordination & Prioritisation: Manage and prioritise ad-hoc requests, routine schedules, and urgent demands. Ensure tasks assigned via the Helpdesk or other channels are responded to within agreed service levels.
- Technology & Compliance Management: Ensure all equipment (Traczo devices, radios, Cisco phones) is accounted for at shift start and end. Uphold compliance with Sodexo and Trust management systems, policies, and procedures.
- People Management & Development: Lead staff performance reviews, identify training needs, deliver inductions and refresher training, and complete competency assessments. Conduct return-to-work interviews and support continuous professional development.
- Attendance & Payroll Administration: Maintain accurate weekly attendance records and provide payroll data in a timely manner.
- Incident & Emergency Response: Respond effectively to emergency situations, major incidents, and unforeseen challenges such as staff shortages or infection control outbreaks. Support the implementation of any changes to service delivery.
- Stakeholder Engagement & Safety: Build and maintain positive working relationships with hospital staff and service users. Promote a culture of safety, respect, and professionalism, ensuring the dignity of patients, especially during sensitive tasks such as transfers to the mortuary.
What you bring:
- Have the ability to walk for long stretches of time
- Supervisory experience
- PC literate and ability to learn and use different IT systems
- Understanding of Health and Safety
- Ability to work under pressure
- Be able to work as part of a team
- To act on their own initiative and adapt quickly to change
- Understanding of confidentiality constraints and sensitivities
- Understanding of Customer Care
- Ability to listen and have good communication skills
- Adaptable and self-motivated
- Emotional Resilience
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You\'ll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins.
#J-18808-LjbffrPorter & Logistics Supervisor in Stoke-on-Trent employer: Sodexo Group
Sodexo is an exceptional employer, offering a supportive and dynamic work environment at Royal Stoke Hospital, where your contributions directly impact patient experiences. With a strong focus on employee wellbeing, professional development, and a culture of inclusivity, you will have access to comprehensive benefits, including mental health resources, flexible working options, and opportunities for growth within a global leader in Quality of Life services.
StudySmarter Expert Advice🤫
We think this is how you could land Porter & Logistics Supervisor in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the specific operations of portering and logistics within a hospital setting. Understanding the unique challenges and requirements of this environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Sodexo, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Highlight any relevant supervisory experience you have, particularly in fast-paced environments. Be prepared to discuss specific examples of how you've managed teams and handled operational challenges effectively.
✨Tip Number 4
Demonstrate your understanding of health and safety regulations, as well as customer care principles. Being able to articulate how you prioritise safety and patient dignity in your work will set you apart from other candidates.
We think you need these skills to ace Porter & Logistics Supervisor in Stoke-on-Trent
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Porter & Logistics Supervisor position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Supervisory Experience:Emphasise any previous supervisory roles you have held. Provide specific examples of how you managed teams, handled operational challenges, and ensured compliance with policies and procedures.
Showcase Communication Skills:Since the role involves stakeholder engagement and team management, demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with colleagues or service users.
Tailor Your CV and Cover Letter:Customise your CV and cover letter for this specific role. Include keywords from the job description, such as 'operational supervision', 'staff performance reviews', and 'incident response', to ensure your application stands out to recruiters.
How to prepare for a job interview at Sodexo Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Porter & Logistics Supervisor. Be prepared to discuss how your previous experience aligns with the specific duties mentioned, such as staffing management and operational supervision.
✨Showcase Your People Skills
As this role involves managing a team, be ready to demonstrate your leadership and communication skills. Share examples of how you've successfully led a team, handled conflicts, or supported staff development in your past roles.
✨Familiarise Yourself with Health and Safety Protocols
Given the nature of the job, it's crucial to have a solid understanding of health and safety regulations. Be prepared to discuss how you would ensure compliance and promote a culture of safety within the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in emergency situations. Think of examples from your past where you had to respond to unexpected challenges, and explain how you managed those situations effectively.
