At a Glance
- Tasks: Manage catering kiosks during matchdays and events, ensuring top-notch service.
- Company: Join the dynamic team at Newcastle United Football Club with Sodexo Live!
- Benefits: Flexible hours, career progression, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for training and development.
- Why this job: Be part of an exciting atmosphere while delivering unforgettable experiences to fans.
- Qualifications: Experience in catering or hospitality, strong leadership, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.
What you'll do
- Oversee the day-to-day operation of catering kiosks or concession stands during matchdays and events
- Lead and supervise kiosk staff to ensure efficient, professional, and high-quality customer service
- Coordinate food and beverage service to maintain smooth operations during busy service periods
- Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events
- Monitor staff performance, allocate duties, and provide support where required during service
- Handle customer enquiries, complaints, and service issues professionally and efficiently
- Ensure all till operations and payment procedures are followed correctly
- Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance
- Conduct stock checks and communicate replenishment requirements to catering management
- Monitor food quality, portion control, and presentation standards across the kiosk operation
- Support queue management and customer flow to maximise service efficiency and guest satisfaction
- Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas
- Ensure all team members follow stadium policies, operational procedures, and safety regulations
- Maintain a calm, organised, and professional approach in a fast-paced, high-pressure stadium environment
- Support the training and onboarding of casual kiosk and catering staff where required
What you'll bring
- Previous experience in a supervisory role within catering, hospitality or events environments
- Strong leadership skills with the ability to motivate and manage casual staff in a fast-paced stadium setting
- Excellent organisational and multitasking abilities, particularly during high-volume matchday service periods
- Confident decision-maker who can remain calm and effective under pressure
- Strong customer service skills with the ability to handle enquiries and resolve complaints professionally
- Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations
- Experience managing tills and basic financial procedures
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
- Strong communication skills with the ability to liaise effectively across multiple departments
- Detail-focused with high standards for service quality, cleanliness, and operational efficiency
- Ability to train, guide, and support casual staff to ensure consistent performance
- Comfortable working in a physically demanding, fast-paced stadium environment
- Proactive and hands-on approach with a strong work ethic
Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo Group
At Sodexo Live! in St James’ Park, Newcastle United Football Club, we pride ourselves on creating exceptional experiences and fostering a vibrant work culture that values individuality and teamwork. As a Casual Matchday Stadium Catering Stand Manager, you will benefit from unparalleled career progression opportunities within a world-leading food and facilities management company, all while working in a dynamic environment that thrives on passion and customer satisfaction. Join us to be part of something greater, where your contributions are recognised and celebrated during both matchdays and non-matchday events.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sodexo Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sodexo Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sodexo Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sodexo Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Sodexo Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sodexo Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
