At a Glance
- Tasks: Deliver top-notch customer service and serve food at exciting matchdays and events.
- Company: Join the dynamic team at Sodexo Live! at Newcastle United Football Club.
- Benefits: Flexible hours, career progression, and a fun work environment.
- Other info: Perfect for those who thrive in fast-paced, energetic settings.
- Why this job: Be part of unforgettable experiences and make fans' days brighter.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.
What you’ll do:
- Provide friendly and efficient customer service to supporters and guests throughout matchdays and events
- Serve food, drinks, and snacks quickly and accurately
- Operate tills and card payment systems confidently and accurately
- Maintain clean, organised, and fully stocked kiosk and front-of-house areas at all times
- Assist with food preparation, replenishment, and product displays where required
- Welcome guests and provide information or directions within the stadium environment
- Work efficiently during busy service periods while maintaining a positive and professional attitude
- Follow all food hygiene, health & safety, and stadium security procedures
- Monitor stock levels and communicate replenishment needs to supervisors
- Support queue management and help maintain smooth customer flow during peak times
- Respond professionally to customer enquiries, complaints, or issues
- Assist with opening and closing duties, including setup, cleaning, and restocking tasks
- Work collaboratively with colleagues across catering, hospitality, and operations teams
- Maintain high standards of presentation, cleanliness, and customer care throughout all events
What you’ll bring:
- Friendly, approachable, and confident when interacting with customers and supporters
- Excellent customer service and communication skills
- Able to work efficiently in a fast-paced and high-pressure stadium environment
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
- Positive attitude with a strong team-focused approach
- Comfortable handling large crowds and busy service periods
- Previous experience in hospitality, retail, catering, kiosks, or customer service preferred but not essential
- Confident operating tills and handling card transactions accurately
- Able to follow instructions and comply with food hygiene, health & safety, and stadium procedures
- Well-presented with a professional and enthusiastic manner
- Good organisational skills and ability to multitask during busy periods
- Willingness to learn and support different areas of the operation when needed
Casual Matchday Front of House and Kiosk Staff - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo Group
At Sodexo Live! St James’ Park, we pride ourselves on creating exceptional experiences for our guests while fostering a vibrant and inclusive work culture. As part of our team, you'll enjoy flexible working hours, opportunities for career advancement, and the chance to be part of thrilling matchday events in a dynamic environment. Join us and contribute to a legacy of excellence in hospitality, where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Front of House and Kiosk Staff - Newcastle United Football Club in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sodexo Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Matchday Front of House and Kiosk Staff - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sodexo Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sodexo Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sodexo Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Sodexo Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sodexo Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
