Casual Matchday Box Staff - Newcastle United Football Club in Newcastle upon Tyne

We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.

What you'll do:

• Deliver high-quality food and beverage service to guests within private hospitality boxes on matchdays and event days.
• Provide a professional, friendly, and personalised service experience for corporate guests, VIPs, and supporters.
• Prepare hospitality boxes before service, including table setup, refreshments, glassware, and presentation standards.
• Serve food, drinks, and hospitality packages efficiently and accurately throughout events.
• Maintain excellent knowledge of menus, beverages, and hospitality offerings to assist guests confidently.
• Ensure hospitality boxes remain clean, organised, and fully stocked during service periods.
• Anticipate guest needs and respond promptly and professionally to requests or enquiries.
• Liaise effectively with kitchen, bar, and hospitality teams to ensure smooth and timely service.
• Operate tills and payment systems accurately where required.
• Follow all food hygiene, allergen, health & safety, and licensing regulations at all times.
• Assist with stock replenishment, clearing tables, and resetting hospitality areas during and after service.
• Handle guest feedback or issues professionally to maintain a premium hospitality experience.
• Support opening and closing duties, including setup, breakdown, and cleaning tasks.
• Maintain a professional appearance and uphold stadium hospitality standards throughout all events.
• Work efficiently in a fast-paced, high-pressure stadium environment while maintaining excellent customer care.
• Confident when solo working.

What you'll bring:

• Previous experience in hospitality, VIP service, corporate hospitality, or food and beverage service essential.
• Passionate about delivering outstanding customer service and creating a premium guest experience.
• Professional, polished, and confident when interacting with corporate guests, VIPs, and supporters.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to maintaining high hospitality standards.
• Able to work efficiently and remain calm in a fast-paced matchday environment.
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
• Positive attitude with a team-focused approach and willingness to support colleagues.
• Comfortable serving food and beverages in private hospitality boxes and premium areas.
• Able to anticipate guest needs and respond professionally to requests or complaints.
• Good organisational and multitasking skills during busy service periods.
• Confident following food hygiene, allergen, health & safety, and licensing procedures.
• Well-presented with a professional and approachable manner at all times.