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- Tasks: Lead and develop cleaning and facilities operations, ensuring high-quality service delivery.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, Sodexo benefits, and a supportive work environment.
- Why this job: Make a real impact by enhancing service quality and team development.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
- Other info: Inclusive employer with opportunities for personal and professional growth.
The predicted salary is between 32500 - 35000 £ per year.
Location: Narbeth, Wales SA67 8JD
Contract type: Permanent, 40 hours per week
Shift Pattern: Monday-Friday
Salary: £32,500-£35,000 per annum + Sodexo benefits
About the role
We are seeking a results‑driven General Services Manager to lead and develop our Cleaning, Facilities and related soft‑services operations. This role ensures high‑quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.
Key responsibilities
- Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved.
- Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships.
- Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security.
- Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations.
- Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation.
- Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels.
- Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning.
- Identify and support opportunities for organic growth and ongoing service enhancements.
About you
- Strong experience managing teams cleaning operations; wider Facilities Management knowledge welcomed.
- Strong Health & Safety Compliance and Safe behaviours.
- Ability to develop successful client relationships and support contract retention.
- Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change.
- Confident working within compliance‑driven environments.
- Financially aware with experience managing budgets, productivity and cost control.
- Proficient in Microsoft Office.
- Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.
A little more about Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
General Services Manager in Narberth employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager in Narberth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in managing teams and delivering high-quality services, as these are key for the General Services Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Services Manager in Narberth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Services Manager role. Highlight your experience in managing cleaning operations and facilities management, as well as any relevant qualifications like IOSH or Food Safety Level 3.
Showcase Your Leadership Skills: In your application, emphasise your leadership skills and experience in developing teams. We want to see how you've successfully led teams through change and improved service delivery in previous roles.
Be Specific About Compliance: Since compliance is key in this role, be specific about your experience with Health & Safety regulations and how you've ensured compliance in past positions. This will show us you're confident working in compliance-driven environments.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sodexo!
How to prepare for a job interview at Sodexo Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the key responsibilities of a General Services Manager. Brush up on your knowledge of cleaning operations, facilities management, and compliance standards. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and leading through change. Think of specific examples where you’ve successfully developed staff or improved service delivery. This will demonstrate your ability to lead effectively and build strong relationships with your team and clients.
✨Financial Savvy is Key
Since the role involves managing budgets and financial performance, be ready to talk about your experience with cost control and productivity. Bring examples of how you’ve successfully managed finances in previous roles, as this will highlight your financial awareness and capability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too!
