At a Glance
- Tasks: Lead and manage technical facilities operations in a secure prison environment.
- Company: Join a dedicated team at HMP Northumberland focused on safety and compliance.
- Benefits: Competitive salary, career development, and a chance to make a difference.
- Other info: Opportunity for growth in a challenging yet rewarding environment.
- Why this job: Be a key player in enhancing safety and service excellence in a unique setting.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and proactive Technical Facilities Manager to join our Facilities Management team at HMP Northumberland. This is a key leadership role responsible for supporting the delivery of a safe, secure, compliant, and effective prison environment. Working closely with the Head of Facilities Management, you will assist in the day‑to‑day operational delivery of Hard FM Services through a combination of in‑house teams and specialist contractors. You will also play a significant role in the planning and delivery of lifecycle, capital expenditure, and business‑led projects, while deputising for the Head of Facilities Management when required. This is an excellent opportunity for a technically competent facilities professional with strong leadership skills and a passion for service excellence, compliance, and continuous improvement.
Key Responsibilities
- Facilities and Compliance Management
- Support the delivery of all statutory compliance, planned preventive maintenance (PPM), lifecycle, capital expenditure, and facilities management projects.
- Ensure the prison estate remains secure, effective, compliant, and fit for purpose.
- Maintain compliance with all relevant legislation, regulations, and Codes of Practice, including fire safety, legionella management, PUWER, and LOLER requirements.
- Support compliance with ISOQAR 9001 and ISOQAR 14001 standards.
- Ensure robust financial controls are maintained for FM operational and lifecycle budgets.
- Operational Leadership
- Provide technical oversight and support across all aspects of building maintenance services.
- Manage and oversee maintenance operations through direct labour and specialist contractors.
- Ensure safe systems of work are implemented and maintained across all activities.
- Conduct monthly quality assurance inspections on at least 10% of completed works, implementing corrective actions and recognising high performance.
- Attend and contribute positively to operational and strategic meetings to drive service improvements.
- CAFM and Asset Management
- Oversee the CAFM system (Maximo) to ensure all planned and reactive maintenance activities are completed within contractual and statutory timescales.
- Maintain accurate maintenance records and asset information.
- Produce reports and performance data using Microsoft Office applications and CAFM systems.
- People Management
- Lead, motivate, and develop the Maintenance Team.
- Conduct regular one‑to‑one meetings, performance reviews, and development discussions.
- Promote staff engagement, wellbeing, and continuous professional development.
- Build effective working relationships across all levels of the organisation.
- Demonstrate and support the rehabilitative aims and objectives of the prison environment.
What You’ll Bring
Essential Requirements
- Significant experience managing people and services within a Technical or Total Facilities Management environment.
- Demonstrable leadership and team management experience.
- BIFM Level 4 qualification (or equivalent).
- Strong knowledge of statutory building compliance requirements, including:
- Legionella Management
- Fire Safety
- PUWER Regulations
- LOLER Regulations
- IOSH Level II qualification or equivalent Health & Safety training.
- Proven experience managing complex technical operations within demanding environments.
- Strong customer relationship, quality, project, and financial management skills.
- Experience producing reports and analysing performance data.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to use CAFM systems such as Maximo, BMS systems, and other operational software.
Desirable Requirements
- Strong knowledge of industrial or commercial electrical systems, HVAC, AHUs, controls, and BMS systems.
- Experience working within a 24/7 operational environment such as prisons, hospitals, universities, or similar critical infrastructure settings.
- Professional facilities management qualifications beyond the minimum requirements.
Key Accountabilities
- Promote employee engagement through regular one‑to‑ones, team briefings, and performance reviews.
- Contribute to achieving successful audit and compliance outcomes.
- Drive a strong culture of health, safety, and operational excellence.
- Support the delivery of maintenance and project activities to agreed standards, budgets, and timescales.
- Maintain high levels of customer satisfaction and service performance.
Technical Services Manager in Morpeth employer: Sodexo Group
At HMP Northumberland, we pride ourselves on being an exceptional employer that values the contributions of our staff in creating a safe and secure environment. Our commitment to employee growth is reflected in our supportive work culture, where continuous professional development is encouraged, and team engagement is prioritised. With a focus on compliance and service excellence, we offer a unique opportunity for Technical Services Managers to lead impactful projects while making a meaningful difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Morpeth
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who might have insights into the role of Technical Services Manager. A friendly chat can lead to valuable referrals or insider info about the job.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of compliance and safety regulations. Be ready to discuss how you've handled similar challenges in the past. We want to see your passion for service excellence shine through!
✨Tip Number 3
Showcase your leadership skills during the interview. Share examples of how you've motivated teams and driven improvements in previous roles. Remember, we’re looking for someone who can lead with confidence and inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HMP Northumberland.
We think you need these skills to ace Technical Services Manager in Morpeth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in facilities management, compliance, and leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant qualifications or experiences that align with our needs.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've improved processes or led successful projects. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Sodexo Group
✨Know Your Compliance Inside Out
Make sure you brush up on all the statutory compliance requirements mentioned in the job description, like fire safety and legionella management. Being able to discuss these confidently will show that you're not just familiar with the regulations but also committed to maintaining a safe and compliant environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This role is all about operational leadership, so demonstrating your ability to manage and inspire others will be key.
✨Familiarise Yourself with CAFM Systems
Since you'll be overseeing the CAFM system (Maximo), it’s crucial to have a good understanding of how it works. If you have experience with similar systems, be ready to share that. If not, do a bit of research to understand its functionalities and how it can improve maintenance operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in a prison environment. Think about scenarios related to compliance, safety, and team management. Practising your responses will help you articulate your thought process clearly during the interview.
