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- Tasks: Lead service management and enhance customer experience at Sodexo.
- Company: Join Sodexo, a global leader in improving Quality of Life.
- Benefits: Earn £30,000 - £32,000 plus 20+ amazing benefits including discounts and gym memberships.
- Why this job: Make a real impact while thriving in a supportive and inclusive environment.
- Qualifications: Strong ITIL knowledge and proven service desk management experience required.
- Other info: Be part of a diverse team that values your unique contributions.
The predicted salary is between 25000 - 28000 £ per year.
We’re looking for a proactive and customer-focused Customer Delivery Manager to join our team at Sodexo. In this pivotal role, you’ll lead service management and operational delivery across Sodexo and our supplier framework, ensuring high standards of customer experience and service compliance. You’ll champion continual improvement, drive performance, and help implement best practices across IT Service Management—making a real impact on how we deliver services to our people and clients.
Main Responsibilities:
- To manage the service relationships between key customers, segments, control towers and TDDI.
- To help manage service components and the IT service desk activities in the supply of managed services.
- To co‑ordinate service management activities across a variety of levels both internally and externally.
- To manage and support the contracted services ensuring they meet or exceed agreed levels to the satisfaction of the customers.
- Work with key strategic partners; ensuring future demand from growth, initiatives and projects are understood and factored into capacity plans for all associated systems.
- Help to create the Service Management Operations Manual.
- Create key SOP (Standard Operating Procedures) across TDDI ensuring robust procedures formalised.
- Work with transversal function and legal department for onboarding and offboarding of suppliers and services.
The Ideal Candidate:
- Strong understanding of ITIL.
- Strong understanding and strong experience of using the MS Office suite.
- Strong & proven Service Desk management experience.
- Experience of dealing with and managing suppliers/partners on Incidents and or major work requests.
- Experience of implementing new IT standards.
- Experience of Information governance / ISO accreditations.
- Experience of elements of service delivery and transition management.
- Experience of working within ITSM.
Package Description: £30,000 - 32,000 depending on experience.
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
Service Tech Customer Delivery Manager in Manchester employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Tech Customer Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sodexo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Sodexo's values and how they align with your own. Be ready to share examples of how you've championed customer service and driven performance in your past roles.
✨Tip Number 3
Showcase your ITIL knowledge! Be prepared to discuss how you've implemented IT standards and managed service delivery in previous positions. This will demonstrate your fit for the Customer Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Sodexo team.
We think you need these skills to ace Service Tech Customer Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Delivery Manager. Highlight your experience with ITIL, service desk management, and any relevant projects that showcase your ability to improve customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Sodexo and how your skills align with our mission to create a better everyday for everyone.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven performance and improved service delivery.
Apply Through Our Website: We encourage you to apply through the Sodexo Careers page. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at Sodexo Group
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL, make sure you brush up on its principles and practices. Be ready to discuss how you've applied ITIL in previous roles, especially in service management and operational delivery.
✨Showcase Your Service Desk Experience
Prepare specific examples of your service desk management experience. Think about challenges you've faced, how you resolved them, and the impact of your actions on customer satisfaction. This will demonstrate your capability to manage service relationships effectively.
✨Familiarise Yourself with SOPs
As creating key Standard Operating Procedures (SOPs) is part of the job, be prepared to talk about any SOPs you've developed or followed in the past. Highlight your understanding of their importance in ensuring service compliance and operational efficiency.
✨Understand the Bigger Picture
Research Sodexo's mission and values, and think about how they align with your own. Be ready to discuss how you can contribute to their goal of improving quality of life through service delivery. This shows that you're not just looking for a job, but are genuinely interested in being part of something greater.