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- Tasks: Lead service management and ensure top-notch customer experience at Sodexo.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, 20+ benefits, gym discounts, and 24/7 support.
- Why this job: Make a real impact while thriving in a diverse and inclusive environment.
- Qualifications: Strong ITIL knowledge and proven service desk management experience required.
- Other info: Be part of a team that values you and champions continual improvement.
The predicted salary is between 25000 - 28000 £ per year.
We’re looking for a proactive and customer-focused Customer Delivery Manager to join our team at Sodexo. In this pivotal role, you’ll lead service management and operational delivery across Sodexo and our supplier framework, ensuring high standards of customer experience and service compliance. You’ll champion continual improvement, drive performance, and help implement best practices across IT Service Management—making a real impact on how we deliver services to our people and clients.
Main Responsibilities:
- To manage the service relationships between key customers, segments, control towers and TDDI.
- To help manage service components and the IT service desk activities in the supply of managed services.
- To co‑ordinate service management activities across a variety of levels both internally and externally.
- To manage and support the contracted services ensuring they meet or exceed agreed levels to the satisfaction of the customers.
- Work with key strategic partners; ensuring future demand from growth, initiatives and projects are understood and factored into capacity plans for all associated systems.
- Help to create the Service Management Operations Manual.
- Create key SOP (Standard Operating Procedures) across TDDI ensuring robust procedures formalised.
- Work with transversal function and legal department for onboarding and offboarding of suppliers and services.
The Ideal Candidate:
- Strong understanding of ITIL.
- Strong understanding and strong experience of using the MS Office suite.
- Proven Service Desk management experience.
- Experience of dealing with and managing suppliers/partners on incidents and or major work requests.
- Experience of implementing new IT standards.
- Experience of Information governance / ISO accreditations.
- Experience of elements of service delivery and transition management.
- Experience of working within ITSM.
Package Description: £30,000 - 32,000 depending on experience. Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
About The Company: At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes toward disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Customer Delivery Manager in Manchester employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Sodexo. A friendly chat can open doors and give you insider info on the company culture and what they really value in a Customer Delivery Manager.
✨Tip Number 2
Prepare for the interview by researching common questions for service management roles. Think about how your experience aligns with Sodexo's focus on customer satisfaction and operational excellence. We want to see you shine!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific examples where you improved service delivery or managed supplier relationships effectively. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sodexo team. Let’s get you that interview!
We think you need these skills to ace Customer Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Delivery Manager role. Highlight your experience with ITIL, service management, and any relevant projects that showcase your proactive approach and customer focus.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved service delivery or customer satisfaction.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Sodexo Group
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL, make sure you brush up on its principles and how they apply to service management. Be ready to discuss specific examples of how you've implemented ITIL practices in previous roles.
✨Showcase Your Service Desk Experience
Prepare to talk about your experience managing service desks. Highlight any challenges you've faced and how you overcame them, as well as any improvements you made that enhanced customer satisfaction.
✨Demonstrate Your Supplier Management Skills
Think of instances where you've successfully managed suppliers or partners. Be prepared to discuss how you handled incidents or major work requests, and what strategies you used to maintain strong relationships.
✨Familiarise Yourself with SOPs
Since creating Standard Operating Procedures is part of the job, it’s a good idea to review any SOPs you've worked with in the past. Be ready to share your thoughts on best practices and how you would approach creating SOPs for Sodexo.
