Lounge Supervisor

About the Role

Lounge Supervisor at Northern Lights at Aberdeen Airport.

We’re experience makers and food fanatics. Every ingredient, every moment, and every venue is another opportunity to make memories for guests around the world. Work alongside a team of creators that delivers the best of the local culinary culture. At Sodexo Live! you get to serve up unforgettable experiences every single day.

Be part of something greater. Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity to join us at Aberdeen International Airport - Northern Lights Lounge.

We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!

You must be able to provide 5 years UK working history and 5 years UK address.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

What you’ll do:

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
• Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to senior management team.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
• Control and monitor hygiene standards as per HACCP.
• Provide training and guidance to service staff on the presentation and display of food and beverages.
• Oversee staff performance, train and coach staff to ensure a smooth operation.
• Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service/product. Communicate findings to Sodexo senior management in a timely manner.
• Liaise with Sodexo senior management for any irregularities and other important information that impact the lounge operations.
• Communicate product, service and other customer issues to Sodexo management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift.
• Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Always oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials.
• Action customer complaints and resolve complaints satisfactorily, referring to your line manager where necessary.
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
• Comply with all Sodexo Company policies and procedures and client site rules and regulations.
• Carry out other reasonable tasks as directed by Management.

What you’ll bring:

• Essential:
• Front of house and customer facing experience.
• Experience in Supervising a team.
• An element of food experience.
• Highly motivated.
• Attention to detail.
• Able to work on own initiative within a team environment.
• Desirable:
• Lounge experience.

Why Sodexo?

37.5 hours, 5 out of 7 weekly rota, £13.60 per hour.