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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service in a vibrant lounge environment.
- Company: Join Sodexo Live!, a dynamic team creating unforgettable experiences.
- Benefits: Competitive pay, flexible shifts, and extensive employee perks.
- Why this job: Be part of a fun team making every moment count for guests.
- Qualifications: Great customer service skills and previous hospitality experience preferred.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
About the Role
Lounge Host at United Airlines Lounges Terminal 2 Heathrow Airport
You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full-time employment will be offered upon successful completion of the probation period and airport pass clearance.
We’re experience makers and food fanatics and we’re hiring! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Be part of something greater.
Greet customers in a friendly and welcoming manner, always providing exceptional customer service to ensure that Service Standards and Procedures are always followed. To ensure that all displays front of house is replenished when required ensuring the unit always operates to a consistently high standard of food quality & presentation and to the agreed specifications. To greet and engage with passengers during service, should be able to multitask and can work well with others.
We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!
Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
Role Responsibility
- To be able to present the menu to customers and be familiar with all dishes.
- To ensure that Service Standards and Procedures are always followed.
- To ensure all counters are set up to the agreed standard and specification.
- To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
- To ensure timely and accurate delivery of orders.
- To ensure the dining area is kept clean.
- To provide refills of water and other beverages.
- To be able to accommodate customers’ needs and questions.
Additional Responsibilities
- To attend all location meetings as required.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
- To attend to any reasonable request made by the client or Sodexo Management.
- To co-operate with all team members and undertake duties in the kitchen/service areas as requested to ensure an efficient and effective service is always delivered.
- To follow objectives set by management and use the training given when necessary.
The Ideal Candidate
Essential
- Excellent customer service
- Previous experience working in a hospitality role
- The ability to prioritise and have an eye for detail
- Knowledge of food safety and COSHH (advantageous)
- Good communication skills – written and verbal
- The ability to demonstrate great teamwork
- The ability to follow instructions
Desirable
- Lounge experience
Package Description
- 39.66 hours per week
- Starting from £13.40 per hour
- Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off
- Early shift: 04:30–13:30
- Late shift: 13:15–22:15
- Permanent – Full Time (subject to successful probation and airport pass clearance)
- Extensive employee benefits, rewards, and recognition
About the Company
Sodexo Live! We’re Experience Makers. And go-getters, fanatic foodies, and community pillars. At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more. Be part of something greater.
Why choose Sodexo Live! – At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling.
Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences.
You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life.
We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
Lounge Host employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Get to know the company! Research Sodexo Live! and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely connects with their mission of creating unforgettable experiences.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting others, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for your interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sodexo Live! family. Let’s make those experiences together!
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and hospitality.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your background aligns with what we do at Sodexo Live!, so be specific about your roles and achievements.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Sodexo Group
✨Know the Menu Inside Out
Familiarise yourself with the menu and all dishes offered at the lounge. Being able to confidently present the menu and answer any questions about the food will show your commitment to providing exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous hospitality experience where you went above and beyond for a customer. This role is all about creating delightful experiences, so demonstrating your ability to engage with customers warmly will set you apart.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share specific instances where you collaborated with colleagues to ensure smooth service. This will highlight your ability to contribute positively to the team dynamic at Sodexo Live!
✨Emphasise Attention to Detail
Since the role requires maintaining high standards of food quality and presentation, be prepared to talk about how you prioritise tasks and pay attention to detail in your previous roles. This will reassure the interviewers that you can uphold their service standards.
