At a Glance
- Tasks: Lead and manage technical services across multiple London sites, ensuring high standards.
- Company: Join a leading company committed to operational excellence and innovation.
- Benefits: Enjoy competitive salary, wellbeing support, and extensive employee benefits.
- Other info: Inclusive employer welcoming diverse backgrounds and identities.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Degree in Engineering or Technical discipline with leadership experience required.
The predicted salary is between 75000 - 80000 € per year.
Location: London, W1F 7HS. Full‑time position, Monday – Friday (08:30‑17:00) with travel required to other London sites about 2 days per week. Salary up to £80,000 per annum, depending on experience, plus Sodexo employee benefits package and opportunities for professional development.
About the role
As a Senior Technical Services Manager (Cluster Lead) you will oversee the delivery of Hard FM and Technical Services across the London Cluster. You will manage all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
Responsibilities
- Lead, manage and develop the Technical Services and Administration teams
- Ensure delivery of all Hard FM services to agreed SLA and KPI standards
- Manage planned preventive maintenance (PPM), reactive works and small projects
- Oversee contractor and subcontractor performance and compliance
- Ensure all statutory and health & safety compliance obligations are met
- Manage permits to work, RAMS and safe systems of work
- Support financial performance through cost control and budgeting
- Build strong client relationships and manage escalations effectively
- Drive innovation, process improvement and operational efficiencies
- Support lifecycle planning, engineering resilience and business continuity initiatives
- Produce clear operational and compliance reporting for stakeholders
Qualifications
- Degree, HND or equivalent qualification in Engineering or Technical discipline
- Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
- IOSH, NEBOSH or equivalent health & safety qualification
- Leadership experience within Hard FM or Technical Services environments
- Experience managing teams across multi‑site operations
- Strong understanding of statutory compliance and risk management
- Excellent stakeholder management and communication skills
- Commercial and financial awareness
- Experience managing contractors and supply chain partners
Benefits
- Unlimited access to an online platform offering wellbeing support
- Extensive Employee Assistance Programme with legal, financial and personal support
- 24‑hour virtual GP Service
- Sodexo Discount Scheme offering deals 24/7 across high street retailers (open to friends and family)
- Participation in the Pension Plan
- Learning and development tools to grow and succeed throughout your career
- Bike‑to‑Work Scheme to support sustainability and fitness
- Enhanced benefits and leave policies in the UK and Ireland
EEO Statement
We are committed to being an inclusive employer. We welcome and encourage applications from people with diverse backgrounds and identities, including the LGBTQ+ community, parents and carers, people with disabilities and other under‑represented groups. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Senior Technical Services Manager in London employer: Sodexo Group
As a Senior Technical Services Manager at our London location, you will join a dynamic team that prioritises operational excellence and innovation in Hard FM services. We offer a supportive work culture with extensive employee benefits, including professional development opportunities, a comprehensive wellbeing programme, and a commitment to inclusivity. With a focus on career growth and a vibrant London setting, we provide an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Technical Services Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their projects and values, so you can show how your experience aligns with their needs. We want you to shine and demonstrate that you’re the perfect fit for the team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership experience and technical expertise, as these are key for the Senior Technical Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job together!
We think you need these skills to ace Senior Technical Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical knowledge, as these are key for the Senior Technical Services Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed teams and delivered Hard FM services in the past.
Showcase Your Compliance Knowledge:Since compliance is crucial in this role, be sure to mention any relevant qualifications like IOSH or NEBOSH. Discuss your experience with statutory compliance and risk management to stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the amazing benefits we offer!
How to prepare for a job interview at Sodexo Group
✨Know Your Technical Stuff
As a Senior Technical Services Manager, you'll need to showcase your multi-disciplinary engineering knowledge. Brush up on key areas like electrical, mechanical, HVAC, and life safety systems. Be ready to discuss how you've applied this knowledge in past roles.
✨Demonstrate Leadership Skills
This role requires strong leadership experience, so think of examples where you've successfully managed teams across multiple sites. Prepare to share specific challenges you faced and how you motivated your team to achieve operational excellence.
✨Understand Compliance Inside Out
Statutory compliance and risk management are crucial in this position. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in previous roles. Highlight any health & safety qualifications you hold, like IOSH or NEBOSH.
✨Build Rapport with Stakeholders
Strong stakeholder management is key for this job. Think about how you've built relationships with clients and managed escalations effectively. Prepare to share examples that demonstrate your communication skills and ability to drive innovation and process improvements.
