At a Glance
- Tasks: Lead a team, serve customers, and ensure a fantastic matchday experience.
- Company: Join Sodexo Live!, a world leader in food and facilities management.
- Benefits: Earn £14.00 per hour with flexible working hours and career progression.
- Other info: Perfect for those seeking their first role or wanting to learn new skills.
- Why this job: Be part of an exciting atmosphere at Brighton & Hove Albion Football Club.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 14 - 16 £ per hour.
We’re experience makers and food fanatics. We’re hiring! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return, we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more. Be part of something greater.
We currently have an opportunity for Retail Team Leaders to join our team at Brighton & Hove Albion Football Club. This opportunity will be to join the team for the 2025/26 Football Season. With the opportunity to work at Matchdays and Non-matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. The retail general admission areas of the stadium are busy and boast a fantastic atmosphere. We require Cashiers and Pourers to work in the various kiosks within the stadium.
We are looking for outstanding customer-focused individuals to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally, you will have worked within the hospitality sector previously, but we are open to those who are looking to secure their first role and those who want to learn lots of new skills.
What you’ll do:
- Welcoming retail customers, ensuring till orders are taken correctly and ensuring the food/beverage is served to guests in a timely manner, dealing with any complaints and liaising with the retail stand manager regarding matchday operations.
- Care about customer satisfaction and deliver the optimal client service experience.
- Help answer questions and make suggestions regarding food and beverage choices and related items.
- Leading a small team on a public kiosk bar in the matchday retail sector, organising kiosk staff roles for the shift, customer queue management and completion of paperwork.
What you’ll bring:
- Excellent verbal communication skills.
- Able to lead a small team.
- Able to drive sales and meet customer expectations.
- Able to deal with customers/spectators.
Why Sodexo?
- £14.00 per hour.
- Flexible working.
- Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
Retail Team Leader in London employer: Sodexo Group
At Sodexo Live!, we pride ourselves on creating exceptional experiences for our customers while fostering a vibrant and inclusive work culture. As a Retail Team Leader at Brighton & Hove Albion Football Club, you'll enjoy flexible working hours, competitive pay, and unparalleled opportunities for career advancement in a dynamic environment that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo Live! and their values. This will help you connect with the team and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven't led a team before, think about times when you've taken charge or helped others. Highlighting your ability to manage a small team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Retail Team Leader in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your experiences and what makes you unique – it’s all about bringing that delightful vibe we love.
Tailor Your Application:Make sure to customise your application for the Retail Team Leader role. Highlight any relevant experience in hospitality and customer service, and don’t forget to mention your leadership skills. We’re looking for those who can drive sales and create a fantastic atmosphere!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Sodexo Group
✨Know the Company
Before your interview, take some time to research Sodexo Live! and their values. Understand their focus on customer satisfaction and how they create unique experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Retail Team Leader, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will show that you can handle the fast-paced environment of matchdays.
✨Prepare for Team Leadership Questions
Expect questions about leading a team and managing shifts. Think of specific situations where you successfully led a team or resolved conflicts. Highlight your ability to motivate others and ensure smooth operations during busy periods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical matchday looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
