At a Glance
- Tasks: Lead essential services like portering, waste management, and helpdesk at a busy hospital.
- Company: Join Sodexo, a leader in healthcare support services with a mission to improve lives.
- Benefits: Enjoy competitive pay, professional development, mental health support, and flexible work options.
- Other info: Be part of a diverse team that values your contributions and supports your growth.
- Why this job: Make a real impact on patient care and operational excellence in a dynamic healthcare environment.
- Qualifications: Experience in managing large teams and knowledge of healthcare compliance is essential.
The predicted salary is between 44010 - 53790 £ per year.
Job Description
- Job Title: Portering, Waste & Logistics Manager
- Location: Homerton University Hospital, London
- Salary: Competitive Package
- Hours: 40 hrs - primarily 8am - 4:30pn Monday to Friday with occasional weekends
Are you a passionate operational leader with a talent for driving service excellence, leading large teams, and creating meaningful partnerships?
At Sodexo, we know that behind every exceptional healthcare experience is an exceptional support service.
We're looking for an experienced Portering, Waste & Logistics Manager to lead a diverse and critical Soft FM operation at Homerton University Hospital, ensuring essential services run seamlessly to support patients, clinical teams, visitors, and colleagues every day.
From portering and logistics to waste management, linen distribution and helpdesk services, you'll be at the heart of delivering operational excellence in a fast-paced healthcare environment.
Based at Homerton University Hospital, the role will oversee portering, waste, distribution, postal services, linen and uniform management whilst driving performance, compliance, continuous improvement and strong client relationships.
Job Introduction
At Sodexo, our purpose is to create a better everyday for everyone.
In healthcare, that means ensuring hospitals have the support services they need to focus on what matters most, outstanding patient care.
This is an exciting opportunity for a motivated leader who thrives on improving service delivery, developing high-performing teams and building trusted relationships with NHS stakeholders.
If you're looking for a role where you can make a genuine impact on patient experience, operational performance and colleague development, we'd love to hear from you.
What You’ll Do
- Lead the day-to-day delivery of portering, waste, helpdesk, logistics, postal, linen and distribution services across the hospital site.
- Drive operational excellence through data-led decision making, KPI management and continuous service improvement initiatives.
- Build strong, collaborative relationships with NHS stakeholders and clinical teams to support outstanding service delivery.
- Ensure compliance with healthcare, waste management, health & safety and environmental standards.
- Lead, coach and inspire a large frontline workforce, creating a positive and high-performing culture.
- Oversee workforce planning, rostering and resource management to maintain efficient and effective service provision.
- Manage service performance, identify improvement opportunities and implement sustainable solutions.
- Champion new ways of working, including recycling and environmental initiatives, helping to create a safer and more sustainable healthcare environment.
What You Bring
- Proven experience managing large operational teams within Soft FM, logistics, facilities management or support services.
- Strong leadership skills with the ability to motivate, develop and retain high-performing teams.
- Experience managing KPIs, service performance and continuous improvement programmes.
- Excellent stakeholder management and relationship-building skills, with the confidence to engage at all levels.
- Sound knowledge of health & safety, compliance and relevant operational legislation.
- A proactive, solutions-focused approach with the ability to manage multiple priorities in a fast-paced environment.
- WAMITAB qualification (or equivalent waste management qualification) or the ability to demonstrate significant waste management expertise.
- Experience within healthcare, hospital environments, portering services or NHS support services would be highly advantageous.
Why Join Sodexo
Working at Sodexo means being part of something bigger.
You'll play a key role in supporting healthcare services that impact thousands of patients, visitors and colleagues every day.
In return, you'll receive opportunities for professional development, leadership growth and the chance to make a real difference within one of the UK's leading healthcare support service providers.
What we offer
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
You’ll belong in a company and team that values you foryou; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer.
We are a forces friendly employer.
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer.
We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Sodexo Disability, Ability network, So Together, Generations and Origins.
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Portering, Waste and Helpdesk Operational Manager in London employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Portering, Waste and Helpdesk Operational Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo Group
Don't be shy about reaching out to Sodexo Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Portering, Waste and Helpdesk Operational Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
