At a Glance
- Tasks: Manage Helpdesk requests and ensure compliance with facilities operations.
- Company: Join a prestigious corporate client within a dynamic Facilities Management team.
- Benefits: Enjoy a competitive salary, wellbeing support, and extensive employee benefits.
- Other info: Opportunities for professional growth and a commitment to inclusivity.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in Helpdesk or customer service roles with strong organisational skills.
The predicted salary is between 32000 - 32000 £ per year.
- Full time
- Monday-Friday
- £32000 per annum plus our Sodexo employee benefits package
- Opportunities for professional development
- Helpdesk and Technical Compliance Coordinator
- London WC2H 8NU
- A highly organised and customer-focused
Helpdesk and Technical Compliance Coordinator to join our Facilities Management team supporting a prestigious corporate client.
This is a varied role that combines Helpdesk operations with technical compliance coordination, ensuring facilities requests are managed efficiently while supporting statutory compliance administration and document control.
Responsibilities
- Manage and triage Helpdesk requests via CAFM, email, phone and in person.
- Log, allocate and monitor service tickets to meet SLA and KPI targets.
- Maintain accurate CAFM records and support operational reporting.
- Manage the shared Helpdesk inbox and provide excellent customer service.
- Liaise with contractors and internal teams to coordinate works and updates.
- Support workplace requests including lockers, signage and general facilities queries.
- Maintain compliance registers, track inspection and renewal dates, and issue reminders.
- Organise compliance documentation, audit evidence and Share Point records.
- Monitor outstanding actions and elevate risks, delays and overdue items where required.
- Produce monthly compliance reports and support continuous service improvement.
Qualifications
- Experience in a Helpdesk, Facilities Management, Workplace, Customer Service or FM Administration role.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication and customer service skills.
- High attention to detail and strong administrative ability.
- Experience using CAFM systems, Microsoft Office and Share Point.
- Confident coordinating contractors and maintaining accurate documentation.
- A proactive approach with the ability to identify issues and elevate appropriately.
Desirable
- Knowledge of FM statutory compliance such as fire safety, electrical safety, L8, LOLER or F‑Gas.
- Experience supporting audits and compliance documentation.
- IOSH Managing Safely, IWFM/BIFM qualification or willingness to work towards these.
Benefits
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
- Access to a 24hr virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family).
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Sodexo UK and Ireland's enhanced benefits and leave policies.
We are committed to being an inclusive employer.
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We are a Disability Confident Leader employer.
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Helpdesk and Technical Compliance Coordinator in London employer: Sodexo Group
Sodexo Group is an excellent employer, offering a supportive and inclusive work culture at their Unilever R&D location in Bebington. As a Front Desk & Visitor Experience Coordinator, you will benefit from competitive pay, access to a staff shop, and a virtual GP service, all while being part of a team that values your contributions and fosters professional growth.
