At a Glance
- Tasks: Support the Help Desk and ensure excellent customer service in a dynamic environment.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Up to £35,000 salary, wellbeing support, discounts, and career growth opportunities.
- Other info: Inclusive culture with diverse employee networks and support for personal development.
- Why this job: Make a real impact while developing your skills in a creative workplace.
- Qualifications: Strong communication skills and experience with CMMS systems preferred.
The predicted salary is between 28000 - 42000 € per year.
The Administrator is responsible for supporting the Help Desk in delivering excellent customer service and facilitates maintenance operations across the NBC London site.
Key Responsibilities
- Conduct twice daily walk-throughs of all NBCU CSG floors to count desk users accurately. Record findings on the agreed format and submit weekly reports for review against swipe access card data.
- Act as the lead for the occupancy counting initiative, ensuring it is conducted twice daily, every working day. Arrange for cover when unavailable.
- Support the Help Desk by assisting with reactive and planned maintenance work requests in collaboration with site team leaders, maintenance teams, and supply chain partners.
- Maintain and update the Computerised Maintenance Management System (CMMS) Archibus to ensure efficient maintenance and facilities operations.
- Provide excellent customer service in a fast-paced, creative environment, addressing occupant queries and issues promptly.
- Assist with Help Desk leave cover and administrative tasks as needed.
- Ensure all administrative tasks, reports, and data capture are completed accurately and to a high standard.
Person Specification
- Highly customer-focused, motivated to drive performance and deliver high standards of service and cost-effectiveness.
- Strong written and verbal communication skills.
- Approachable, tactful, and professional.
- Excellent organizational and planning abilities, capable of managing multiple priorities simultaneously.
- Knowledge and experience working with CMMS systems, preferably Archibus.
- Ability to work effectively both independently and as part of a team in a dynamic environment.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
- Access to a 24hr virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Sodexo UK and Ireland's enhanced benefits and leave policies.
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater? Belong in a team, thrive in service.
Help Desk Coordinator in London employer: Sodexo Group
Sodexo is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in the vibrant city of London. With a strong focus on customer service and teamwork, employees benefit from extensive learning opportunities, a comprehensive Employee Assistance Programme, and unique perks like a Bike to Work Scheme. Join us to make a meaningful impact while enjoying a fulfilling career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Help Desk Coordinator role and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering excellent service, think of specific situations where you've gone above and beyond for customers. Be prepared to discuss these during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Help Desk Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Help Desk Coordinator role. Highlight your customer service skills and any experience with CMMS systems like Archibus. We want to see how you fit into our team!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and don’t shy away from showcasing your ability to address queries effectively.
Be Organised:Demonstrate your organisational skills in your application. Mention any experience managing multiple priorities or tasks simultaneously. We love candidates who can juggle responsibilities while maintaining high standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sodexo!
How to prepare for a job interview at Sodexo Group
✨Know Your CMMS
Make sure you brush up on your knowledge of Computerised Maintenance Management Systems, especially Archibus. Be ready to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in the Help Desk role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond to resolve an issue or improve a situation for a client. This will demonstrate your commitment to delivering high standards of service.
✨Be Organised and Proactive
Since the role involves managing multiple priorities, come prepared with a plan on how you would handle various tasks. Discuss your organisational strategies and how you prioritise work, especially in a fast-paced environment.
✨Engage with the Team Spirit
Sodexo values teamwork, so be ready to talk about your experiences working collaboratively. Share instances where you contributed to a team project or supported colleagues, showing that you can thrive both independently and as part of a team.
