At a Glance
- Tasks: Serve delicious food and drinks while ensuring a top-notch customer experience.
- Company: Join Sodexo, a company that values your individuality and promotes a positive work culture.
- Benefits: Enjoy perks like a 24/7 virtual GP, discounts, and financial planning tools.
- Other info: Work in the iconic Scottish Parliament and be part of something greater.
- Why this job: Be part of a team that makes a real impact and creates memorable experiences for customers.
- Qualifications: No prior experience needed, just bring a positive attitude and teamwork spirit!
Hospitality Assistant
Shell Centre, 4 York Road, London, SE1 7NA
Salary: £14.80 per hour
Hours: 40 hours per week
Working Pattern: Monday to Friday, with weekend cover when required by business needs. 8-hour shifts between 07:00 and 18:30, with occasional evening cover.
Benefits include: On-site gym and meals provided while on shift.
About the Role
We are looking for a friendly, professional and customer-focused Hospitality Assistant to join the Shell London Campus team.
You will support the delivery of a high-quality hospitality service to Shell employees, visitors and guests, ensuring food and beverage services, meeting rooms and functions are delivered to a consistently high standard.
The ideal candidate will have a passion for customer service, good attention to detail and the ability to work effectively as part of a busy team.
Key Responsibilities
- Deliver a friendly, professional and five-star hospitality service to Shell employees, visitors and guests, acting as an ambassador for Shell and Sodexo.
- Prepare, present and serve food and beverages, including supporting meetings, events, functions and special catering requirements.
- Set up, maintain, clear and clean food service areas, meeting rooms and allocated areas to the required standards.
- Replenish food, beverages and equipment, assist with stock control and minimise waste.
- Check daily booking and service requirements, ensuring all customer requests and meeting room needs are delivered accurately and on time.
- Use Shell systems, including Condeco, BlueRunner and AV, and provide basic support to users where required.
- Maintain accurate emails, diaries, reports, audits, due diligence and food safety records.
- Maintain high standards of food safety, hygiene, cleanliness, personal presentation and customer service.
- Report complaints, compliments, accidents, near misses, fire, theft, loss, damage and maintenance or safety issues through the appropriate channels.
- Take ownership of allocated areas, ensuring a consistent five-star customer experience and identifying opportunities to improve service.
- Communicate and work effectively with colleagues, supervisors, managers and chefs, supporting a positive team environment.
- Support different departments and shifts, including occasional special functions outside normal working hours when required.
- Attend required training and team meetings and maintain knowledge of Shell locations, facilities and operations.
- Comply with all company, client and statutory requirements, including health and safety, food safety, hygiene, fire safety, COSHH and safe working practices.
Essential Skills & Experience
- Excellent communication and customer service skills.
- Friendly, approachable and professional manner.
- Experience in food service, catering or hospitality.
- Previous food handling experience.
- Good understanding of health and safety practices.
- Ability to work effectively as part of a team.
- High standards of personal hygiene and presentation.
- Good organisational skills and the ability to work independently.
- Good IT skills and computer literacy.
- A positive, can-do attitude and passion for delivering excellent customer service.
Desirable
- Previous reception, front-of-house or corporate hospitality experience.
- Basic Food Hygiene Certificate.
- Experience working in a standards-driven or compliance-focused environment.
- Flexibility to cover different shifts and departments, including occasional short-notice requirements.
Why Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater.
Belong – Be part of a company and team that values you for who you are.
Act – Work with purpose and make an impact through your everyday actions.
Thrive – Develop and grow in your own way, with opportunities to build your career.
We also offer a range of benefits and rewards for colleagues and their families, including:
- Unlimited access to an online wellbeing support platform.
- Employee Assistance Programme, including legal and financial advice.
- 24-hour virtual GP service.
- Sodexo Discounts Scheme with offers across popular retailers.
- Pension Plan.
- Learning and development opportunities.
- Bike to Work Scheme.
- Enhanced Sodexo UK & Ireland benefits and leave policies.
- On-site gym.
- Meals provided while on shift.
Ready to be part of something greater?
Belong in a team. Thrive in service.
Sodexo reserves the right to close this advert early if a high number of applications are received.
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Hospitality Assistant employer: Sodexo Group
Sodexo Group is an excellent employer, offering a supportive and inclusive work culture at their Unilever R&D location in Bebington. As a Front Desk & Visitor Experience Coordinator, you will benefit from competitive pay, access to a staff shop, and a virtual GP service, all while being part of a team that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the Scottish Parliament and its values. Understanding the environment you'll be working in can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role focuses on providing excellent service, be ready to share specific examples of how you've positively impacted customer experiences in previous roles.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment. Prepare to discuss situations where you've successfully managed multiple tasks or worked under pressure, as this will resonate well with the demands of the job.
✨Tip Number 4
Show your commitment to hygiene and safety standards. Be prepared to talk about any relevant training or experiences you have regarding food safety and cleanliness, as these are crucial aspects of the role.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Hospitality Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in food service or hospitality. Emphasise any customer service roles you've held and include specific examples of how you maintained high standards in previous positions.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work in a fast-paced environment and your commitment to providing excellent customer service. Personalise it by referencing specific aspects of the job that excite you.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hospitality Assistant role.
How to prepare for a job interview at Sodexo Group
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in the past, and demonstrate your friendly and approachable nature during the interview.
✨Understand Food Safety Regulations
Familiarise yourself with basic food safety and hygiene regulations. You might be asked about these during the interview, so showing that you understand their importance will impress your interviewers.
✨Demonstrate Teamwork Abilities
This role requires working efficiently within a team. Be ready to discuss your experiences working in teams, highlighting how you contribute positively to group dynamics and support your colleagues.
✨Prepare for a Fast-Paced Environment
The hospitality sector can be fast-paced, so it's important to convey your ability to stay calm under pressure. Share any relevant experiences where you've successfully managed multiple tasks or dealt with challenging situations.
