At a Glance
- Tasks: Lead a team to deliver top-notch service in a vibrant airport lounge.
- Company: Join Sodexo Live!, a global leader in hospitality and event experiences.
- Benefits: Earn £14.90 per hour with flexible shifts and great employee perks.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be part of exclusive events and create memorable experiences for customers.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 14.9 - 14.9 £ per hour.
Job introduction
About the Role
Supervisor at Emirates Lounge Gatwick Airport
We’re experience makers.
And relationship builders.
And we’re hiring !
Most people only dream of being at the most exclusive places or out-of-this world events.
At Sodexo Live! you don’t dream it, you live it every day.
Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together.
Because we’re more than just waiters.
Be part of something greater.
We value diversity, equality, and inclusion.
Come on in – the door’s open! As a global company, our market is the world – therefore it’s only right that our teams reflect all the incredible diversity it has to offer.
What you'll do
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
Control and monitor hygiene standards as per HACCAP.
- Provide training and guidance to service staff on the presentation and display of food and beverages.
Oversee staff performance, train and coach staff to ensure a smooth operation.
Monitor staff punctuality and grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
- Interact with lounge customers to gain feedback on service / product.
Communicate findings to SDX and Emirates management in a timely manner.
Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations.
Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
- Plan and delegate tasks to the team members before the beginning of each shift.
Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
- What you'll bring
Essential
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
Desirable
- Lounge experience
- Airport experience
Why Sodexo?
- Shift work pattern - 3 early shifts 4:00-15:00 3 days off and 3 late shifts 14:30-01:00
- Many employee benefits, rewards and recognition.
- MUST be able to provide 5 years of working history & Uk address history
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor in Horley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo Group
Don't be shy about reaching out to Sodexo Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Supervisor in Horley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
