At a Glance
- Tasks: Deliver a warm and professional reception service, ensuring a smooth experience for residents and visitors.
- Company: Join a vibrant community in stunning Fort Augustus, surrounded by the breathtaking Scottish Highlands.
- Benefits: Earn £14.08 per hour with travel allowance, plus enjoy a unique work-life balance.
- Other info: Work in a beautiful location with opportunities to engage in community activities.
- Why this job: Be the friendly face that creates a welcoming atmosphere and enhances resident experiences.
- Qualifications: Customer service skills and a passion for creating positive interactions are essential.
The predicted salary is between 14.08 - 14.08 £ per hour.
Pay: £14.08 per hour (Travel allowance provided)
Hours: 73.5 hours per week – 10.5hrs per day
Rotation: 3 weeks on / 3 weeks off
Please note: This role is subject to a DBS check, which will be arranged by the company.
Set in the beautiful surroundings of Fort Augustus in the Scottish Highlands, this is a unique opportunity to work in a truly stunning and remote location. Situated at the southwestern tip of Loch Ness in the Great Glen, it is a key village known for its canal locks and scenic Highland setting between Inverness and Fort William.
Role Overview
We are seeking a professional and customer-focused Receptionist to provide an exceptional front-of-house service. As the first point of contact for residents and visitors, you will create a warm, welcoming, and efficient experience from arrival through to departure, ensuring the highest standards are consistently delivered in line with operational and client expectations. At the heart of the role is a genuine focus on resident experience. You will help create a safe, engaging, and supportive environment where residents feel comfortable, valued, and able to rest and recharge. By building positive, professional relationships and taking a friendly, approachable approach, you will play a key role in shaping a welcoming village atmosphere. You will guide residents throughout their stay, ensuring a smooth arrival experience and providing clear orientation to the village, while promoting facilities, wellbeing initiatives, and social activities that enhance daily life. With a strong awareness of resident needs, you will listen, respond, and elevate concerns where needed, continually looking for opportunities to improve satisfaction. Working closely with the wider team, you will support resident engagement activities and village events, contributing to a vibrant and inclusive community. Through your day-to-day interactions and attention to detail, you will act as a proud ambassador for Sodexo’s Remote Living proposition, helping to create a true “home-from-home” experience for every resident.
What you’ll do:
- Provide a professional and welcoming reception service to all visitors, guests, and staff
- Manage check-in/check-out processes, including room allocation and keycard issuing
- Register visitors, issue passes, and notify hosts of arrivals
- Answer calls and handle enquiries in a polite, efficient, and timely manner
- Ensure all guests receive clear information about facilities and services
- Maintain high standards of customer service at all times
- Prepare daily and weekly occupancy and usage forecasts
- Support emergency procedures and act as Emergency Coordinator when required
- Complete reports and documentation accurately and on time
- Maintain compliance with Health
