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- Tasks: Supervise helpdesk operations and ensure excellent patient experiences at Royal Stoke Hospital.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Competitive pay, mental health resources, discounts, and flexible working options.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: Supervisory experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for learning and career growth.
The predicted salary is between 11 - 17 £ per hour.
Healthy outcomes start with positive patient experiences.
40.25 Hours a Week / 4 On 4 Off / 10am - 10pm / 6 Month Fixed Term Contract £14.03 per hour Uniform Provided / Access to Blue Light Card / Sodexo Benefits 20 Days Holiday per Year Location is Royal Stoke Hospital.
As a Helpdesk Supervisor at Sodexo, based in Royal Stoke Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment.
What you’ll do:
- Gain and maintain knowledge of hospital layout, service standards, equipment, and systems (e.g. Carps, Traczo, Maximo).
- Manage workforce administration including payroll updates via Pro WFM, annual leave, sickness, and exception handling.
- Recruit, onboard, train, and deliver mandatory monthly training and staff huddles.
- Carry out, review, and update risk assessments while promoting a safe working environment.
- Operate the Helpdesk in line with Trust policies, procedures, and service standards, implementing service improvements where required.
- Handle task allocation, data input, call logging, and ensure response times and requests meet service level agreements.
- Communicate effectively with staff, managers, patients, and relatives, including managing complaints and difficult or emotional situations.
- Maintain professional working relationships, attend meetings, complete records, and support service continuity by assisting colleagues as needed.
What you bring:
- Supervisory experience.
- Act as an ambassador for the company values at all times.
- Work effectively as part of a team to support and develop service delivery.
- IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
- Deliver excellent customer service, including confident and professional complaints handling.
- Demonstrate initiative and adapt quickly to change in a fast-paced environment.
- Maintain strict confidentiality and handle sensitive information appropriately.
- Communicate effectively with strong listening and interpersonal skills.
- Show high levels of accuracy, attention to detail, and self-motivation.
- Works well under pressure.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
About Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
Helpdesk Supervisor employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and their values. This will help you connect your experience with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Helpdesk Supervisor role, especially around customer service and team management.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, you’ll be representing the values of Sodexo right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Don’t forget to apply through our website for the best chance at landing the job!
We think you need these skills to ace Helpdesk Supervisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Helpdesk Supervisor. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your Experience: When writing your application, highlight your supervisory experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples of your past achievements and how they relate to delivering excellent customer service.
Be Professional Yet Personable: While it’s important to maintain professionalism in your application, don’t forget to let your personality shine through! We’re looking for someone who can communicate effectively and handle complaints with confidence, so a friendly tone can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sodexo Group
✨Know the Hospital Inside Out
Before your interview, take some time to familiarise yourself with the Royal Stoke Hospital layout and services. Understanding the environment you'll be working in will show your commitment and help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or handled difficult situations. This will demonstrate your ability to lead and support others effectively.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios, like handling complaints, to showcase your interpersonal skills during the interview.
✨Highlight Your IT Savvy
Since the job requires familiarity with various systems, brush up on your IT skills, especially with Microsoft Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles to improve efficiency or service delivery.
