At a Glance
- Tasks: Provide top-notch helpdesk support via calls, emails, and in-person queries.
- Company: Join Sodexo, a leader in facilities management with a focus on customer service.
- Benefits: Earn £13.63 per hour, enjoy flexible shifts, and access great employee perks.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Be the go-to person for solving problems and enhancing customer experiences.
- Qualifications: Strong IT skills and a passion for helping others are essential.
The predicted salary is between 27000 - 29000 € per year.
Helpdesk Operator at Sodexo – The Silver Fin Building, 455 Union Street, Aberdeen, AB11 6DB
Job Details:
- £13.63 per hour
- 37.5 hours per week
- Shift Pattern: Monday to Friday (rotating shifts between 07:00–15:00, 08:00–16:00, 09:00–17:00)
- Parking available on site and close by free of charge.
About the role
At Sodexo we are looking for a professional and customer-focused Helpdesk Operator to join the Facilities Team at the Silver Fin Building in Aberdeen. This role is central to delivering an efficient and responsive helpdesk service, supporting both hard and soft services across the site through telephone, email, and front‑facing communication channels. The successful candidate will be responsible for handling incoming calls via MS Teams, logging and allocating requests, and ensuring all client and stakeholder queries are dealt with accurately and in a timely manner. You will play a key role in maintaining service quality, supporting operational teams, and ensuring effective communication across the site.
What you’ll do:
- Handle incoming calls, emails, and front desk queries via MS Teams and other systems
- Log, assign, and track helpdesk requests for hard services, soft services, HSE, and business‑critical issues
- Respond to routine client, staff, and supplier enquiries in a professional manner
- Maintain accurate records and update systems in line with procedures
- Support meeting room and event bookings using Condeco and related systems
- Provide administrative support including stationery ordering, reporting, and Microsoft Forms
- Monitor and progress tasks, carrying out proactive follow‑ups and escalation where required
- Ensure all work is completed in line with agreed processes, SLAs, and escalation procedures
- Support delivery of health & safety policies and site compliance standards
- Maintain high levels of customer service across all interactions
What you’ll bring:
- Strong IT skills, particularly Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience in a helpdesk, customer service, or administrative role preferred
- Confident communicator with good telephone manner
- Ability to follow structured procedures and work within defined processes
- Strong attention to detail and accuracy in data entry and system updates
- Ability to prioritise workload and escalate issues appropriately
- Team player with a proactive and customer‑focused approach
Systems Used: MS Teams, Wando System, Condeco Room Booking System, Microsoft Office Suite, Event Approval Tools
Why Sodexo?
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Helpdesk Operator employer: Sodexo Group
Sodexo is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture at the Silver Fin Building in Aberdeen. With benefits such as unlimited access to wellbeing support, a comprehensive Employee Assistance Programme, and opportunities for career development, Sodexo fosters an environment where team members can thrive. Additionally, the convenient location with free parking and a commitment to sustainability through initiatives like the Bike to Work Scheme makes it an attractive workplace for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the Helpdesk Operator role, especially your IT skills and customer service experience.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves handling calls and emails, think of examples where you've successfully resolved issues or helped customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Sodexo.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Operator role. Highlight your customer service experience and any relevant IT skills, especially with Microsoft Office. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with what we’re looking for. Keep it professional but let your personality show through!
Show Off Your Communication Skills:As a Helpdesk Operator, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, we want to see that you can engage with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Sodexo!
How to prepare for a job interview at Sodexo Group
✨Know Your Tech
Familiarise yourself with the systems mentioned in the job description, like MS Teams and Microsoft Office Suite. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Helpdesk Operator, clear communication is key. Practice answering common customer queries or role-play scenarios with a friend to ensure you can convey information confidently and professionally.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was logging requests accurately or following up on tasks, demonstrating this skill will resonate well with the interviewers.
✨Understand the Company Culture
Research Sodexo's values and culture. Be ready to discuss how your personal values align with theirs, especially around customer service and teamwork. This will help you stand out as a candidate who fits well within their team.
