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- Tasks: Lead a dynamic team to deliver top-notch service in an exclusive airport lounge.
- Company: Join Sodexo Live! and be part of a vibrant hospitality team.
- Benefits: Earn £13.05 per hour with flexible shifts and great employee perks.
- Why this job: Experience the excitement of working at celebrated events and venues every day.
- Qualifications: Customer service experience and team leadership skills are a plus.
- Other info: Enjoy a 3 days on, 3 days off schedule with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
About the Role
We’re experience makers. And relationship builders. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Be part of something greater.
A few things about you
- Great team spirit
- Fantastic communication skills
- Top-notch customer service
- Attention to detail
- Organisational skills
Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practices, so it is vital that you champion this.
What you’ll do
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
- Constantly seek customer feedback and opportunities to develop the lounge product.
- Be responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
- Oversee staff performance, train and coach staff to ensure a smooth operation.
- Monitor staff punctuality and grooming and guide as required, plan and delegate tasks to the team members before the beginning of each shift & ensure all assigned staff comply with requirement of updating the work log records and time sheets.
- Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
- Carry out other reasonable tasks as directed by Management.
What you’ll bring
- Front of house and customer facing experience
- Experience in supervising a team is desirable
- Highly motivated with a positive attitude
- Attention to detail
- Able to work on own initiative within a team environment
- Ability to work under pressure as the lounge is fast paced
Why Sodexo?
- £13.05 Per hour
- Early (4:15am - 12:45pm) & Late (12:30pm - 9:00pm) Shifts
- Working 3 days on 3 days off, 28 hours per week
- Leading a team
- Employee benefits, rewards and recognition
- Mandatory vetting
- You must be able to provide 5 years working history, and 5 years address history
Airport Lounge Team Leader in Glasgow employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Lounge Team Leader in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sodexo's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their experience-making journey.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in the lounge. Being able to demonstrate your top-notch customer service skills during the interview will set you apart from the rest.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed a team before. Highlighting your ability to train and motivate others will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Airport Lounge Team Leader in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and teamwork.
Tailor Your Application: Make sure to customise your application for the Airport Lounge Team Leader role. Highlight your relevant experience in customer service and team management. We love seeing how your skills match what we're looking for!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you excelled in customer service or led a team. We want to know how you’ve made a difference in past roles and how you can do the same with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo Group
✨Know the Company Culture
Before your interview, take some time to research Sodexo Live! and their values. Understanding their focus on experience-making and relationship-building will help you align your answers with what they’re looking for in a team leader.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight how you handled feedback and improved service quality, as this is crucial for the role of Airport Lounge Team Leader.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in supervising teams. Share instances where you trained or coached staff, managed performance, and ensured smooth operations, as these are key responsibilities for the position.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, think of examples that showcase your organisational skills. Discuss how you’ve maintained high standards in food and beverage presentation or adhered to safety protocols in previous roles.
