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- Tasks: Lead a dynamic team to deliver exceptional dining experiences in a fast-paced environment.
- Company: Join Sodexo Live!, a global leader in hospitality and quality of life services.
- Benefits: Enjoy competitive pay, mental health support, discounts, and career growth opportunities.
- Why this job: Be part of exciting events and make a real impact on guest experiences.
- Qualifications: Experience in high-volume hospitality and strong leadership skills required.
- Other info: Flexible work environment with full training and a supportive team culture.
The predicted salary is between 29000 - 35000 £ per year.
Location: Fulham Pier, Stevenage Road, Fulham, SW6 6HH
£35,000 to £40,000 per annum
40hrs / 5 over 7 days
Perks: Tronc
Fulham Pier is one of London’s most exciting hospitality destinations, combining premium brasserie dining with major sporting occasions and high-profile events. We are looking for an experienced FOH Restaurant Manager to lead service delivery and front-of-house performance across both matchdays/events and non-matchday trading. This is a hands-on, high-profile role for a confident leader who thrives in fast-paced environments and takes pride in building great teams and consistently great guest experiences. Reporting to the Brasserie General Manager, you’ll be a visible floor presence and a key leader within the operation—setting standards, developing people and ensuring every service runs smoothly.
The Role
You will take day-to-day ownership of the brasserie front-of-house operation, ensuring service is polished, efficient and guest-focused at all times. You’ll balance exceptional hospitality with strong operational control, particularly during peak matchday/event periods.
Key Responsibilities
- Lead, coach and develop the FOH team to deliver outstanding hospitality and consistency
- Be a strong floor leader during service: briefings, section management, pace, presentation and guest engagement
- Support recruitment, onboarding and training to build capability and retention
- Create and manage rotas and labour deployment in line with trading patterns and budgets
- Work closely with the Executive Chef and kitchen leadership to ensure smooth service flow and communication
- Handle guest feedback confidently, resolving issues and driving continuous improvement
- Maintain standards across cleanliness, compliance, safety and brand presentation
- Ensure adherence to all health, safety, licensing and hygiene requirements and Sodexo policies
What We’re Looking For
- Proven experience as a Restaurant Manager / FOH Manager in a high-volume, premium or event-led hospitality environment
- Strong leadership and people management skills (training, coaching, performance management)
- Confidence managing service under pressure while staying calm and organised
- Commercial and operational awareness: labour planning, standards control and service KPIs
- Passion for hospitality, attention to detail and pride in guest experience
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today!
Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo Live! At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Front of House Restaurant Manager employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Restaurant Manager
✨Tip Number 1
Get to know the venue! Before your interview, visit Fulham Pier if you can. Familiarise yourself with the atmosphere, the menu, and the type of events they host. This will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully led a team in a high-pressure environment. Highlight your coaching techniques and how you’ve developed staff to deliver outstanding service.
✨Tip Number 3
Be ready to discuss operational strategies! Brush up on your knowledge of labour planning and service KPIs. Be prepared to suggest how you would manage these aspects during peak times, especially on matchdays or events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Fulham Pier. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Front of House Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for delivering exceptional guest experiences and how you’ve thrived in fast-paced environments.
Be Specific About Your Experience: We want to know what makes you a great fit for the Front of House Restaurant Manager role. Detail your previous experience in high-volume or event-led settings, focusing on your leadership skills and how you've successfully managed teams under pressure.
Tailor Your Application: Make sure to customise your application to align with our job description. Highlight relevant skills like team development, operational control, and your ability to handle guest feedback effectively. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fulham Pier. Don’t miss out!
How to prepare for a job interview at Sodexo Group
✨Know Your Venue
Before the interview, make sure you research Fulham Pier and its unique offerings. Familiarise yourself with their menu, events, and overall vibe. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Front of House Restaurant Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, handled pressure during busy periods, or resolved guest complaints. This will demonstrate your capability to manage service effectively.
✨Understand Operational Control
Brush up on your knowledge of labour planning, service KPIs, and operational standards. Be ready to discuss how you would manage these aspects during peak times, especially on matchdays. This shows that you’re not just about hospitality but also about running a smooth operation.
✨Engage with Passion
Let your passion for hospitality shine through during the interview. Talk about what excites you about creating memorable guest experiences and how you plan to instil that same passion in your team. A positive attitude can be contagious and is often a deciding factor for employers.