Floor Captain

Part time 25 hours per week 07:00am - 12:00pm £13.45 per hour. Free parking. Opportunities for career development. Plus our Sodexo employee benefits package.

Operational excellence begins with you. At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating quality experiences for our clients, customers, and employees. Build a name with big-name businesses.

What you’ll do:

• Deliver a professional and welcoming 5-star customer service experience to all building users and visitors.
• Act as the first point of contact for facilities support, resolving queries efficiently and professionally.
• Support meeting room technology, including troubleshooting connection issues and assisting with room set-up.
• Ensure meeting rooms are fully operational, correctly prepared and maintained to a high standard.
• Conduct regular floor walks to monitor service delivery and maintain a safe, clean and professional environment.
• Monitor and replenish stationery hubs, vending areas and consumables within allocated spaces.
• Provide hospitality support and clear-down services in line with hygiene and legislative standards.
• Assist with onboarding and induction support for new building users.
• Report faults, maintenance issues and service concerns promptly to the relevant teams.
• Promote site rules and support customers in following building procedures and safety requirements.
• Build positive working relationships with customers, contractors, colleagues and stakeholders.
• Support continuous improvement initiatives to enhance the overall customer experience.
• Provide flexible support across facilities services, including occasional cleaning duties when required.

What you’ll bring:

• Excellent customer service and interpersonal skills with the ability to communicate confidently at all levels.
• A proactive, positive and can-do attitude with a strong focus on customer satisfaction.
• Strong organisational and multitasking abilities in a fast-paced environment.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Good IT skills and confidence using workplace technology and office systems.
• Attention to detail and commitment to maintaining high service standards.
• Resilience and adaptability when managing changing priorities and customer needs.
• Professional, reliable and trustworthy approach to all responsibilities.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Flexible and hands-on approach to supporting facilities and workplace operations.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
• Access to a 24hr virtual GP Service.
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers.
• Save for your future by becoming a member of the Pension Plan.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Sodexo UK and Ireland’s enhanced benefits and leave policies.

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services.