At a Glance
- Tasks: Be the go-to person for customers, ensuring a top-notch experience and maintaining high standards.
- Company: Join Sodexo, a company that values your individuality and fosters a supportive team environment.
- Benefits: Enjoy mental health support, discounts, and a chance to make a real impact.
- Other info: Flexible hours, a supportive team, and opportunities for personal growth await you.
- Why this job: Make a difference in a dynamic role while developing valuable skills in facilities management.
- Qualifications: Customer service experience and a proactive attitude are key to success.
The predicted salary is between 28000 - 30000 € per year.
37.5 hours per week £14.26 per hour
Monday to Friday
- Week 1 - 7:00am till 3:00pm
- Week 2 - 10:00am till 6:00pm
8 MONTH FIXED TERM CONTRACT
We are seeking a proactive, customer-focused Facilities Operator to join our team with Sodexo with a strong eye for detail and the ability to communicate and build effective relationships at all levels. The successful candidate will be a forward thinker with a methodical approach, excellent planning and organisational skills, and the confidence to challenge and improve service delivery within the facilities environment.
What you’ll do:
- Act as the first point of contact for customers, providing visible, professional, and relationship-focused service across all levels.
- Deliver a 5-star customer experience by taking ownership of the allocated building and ensuring high standards are consistently maintained.
- Ensure compliance with all Health & Safety, environmental, and site procedures, including SHE/GxP and safe systems of work.
- Monitor and maintain facilities services including catering areas, consumables, stationery hubs, and multifunctional devices, ensuring timely restocking.
- Report faults, basic maintenance issues, and service concerns to relevant partners, supporting quick and effective resolution.
- Work as part of a multi-skilled business support team, using initiative, IT systems, and strong attention to detail to support daily operations and service delivery.
What you bring:
- Strong customer service experience with the ability to act as the first point of contact in a professional environment.
- Proven ability to build positive relationships and deliver a high standard of service across all levels.
- Good understanding of Health & Safety and environmental compliance, with the ability to follow site procedures (SHE/GxP desirable).
- Experience in monitoring and maintaining facilities services such as catering areas, consumables, and stationery supplies.
- Strong attention to detail with the ability to identify and report faults or maintenance issues effectively.
- Proactive team player with good IT skills, able to work independently and support a multi-skilled operational team.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid Volunteering Day
Join our team as a Facilities Operator and take pride in delivering high-quality workplace support services, ensuring a safe, well-maintained, and fully operational environment while supporting the smooth day-to-day running of the site and maintaining excellent service standards.
Facilities Operator employer: Sodexo Group
Sodexo is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where every team member is valued. As a Facilities Operator, you will enjoy a range of benefits including mental health support, a comprehensive Employee Assistance Programme, and opportunities for personal development, all while working in a dynamic environment that encourages initiative and teamwork. Join us in delivering outstanding service and making a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo. Understanding their values and how they operate will help you connect better during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Facilities Operator. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Facilities Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Facilities Operator role. Highlight your customer service experience and any relevant facilities management skills to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the job. Share specific examples of how you've delivered excellent service and built relationships in previous roles.
Show Off Your Attention to Detail:In your application, demonstrate your strong attention to detail. Mention any experiences where you’ve successfully identified and resolved issues, as this is key for the Facilities Operator position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Operator role. Familiarise yourself with the key responsibilities like customer service, compliance with Health & Safety, and maintaining facilities services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a 5-star customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight how you built relationships and resolved issues effectively, as this will demonstrate your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to report faults or manage maintenance issues. Practising these responses will help you articulate your thought process and showcase your attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture at Sodexo, or how they measure success in the Facilities Operator role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
