Executive Steward

Executive Steward

Shell Centre, 4 York Road, London, SE1 7NA

Salary: £16.86 per hour
Hours: 40 hours per week
Working Pattern: Monday to Friday, with occasional weekends depending on business requirements. Shifts will consist of 8 hours between 07:00 and 18:30, with occasional evening work depending on business needs.

Benefits include: On-site gym and meals provided while on shift

About the Role

We are looking for a highly professional, personable and customer-focused Executive Steward to join the hospitality team at the Shell London Campus.

The successful candidate will play an important role in delivering a premium, five-star hospitality experience to Shell executives, board members, employees and visitors. You will be responsible for ensuring the smooth day-to-day operation of hospitality services across the executive floors, while maintaining the highest standards of customer service, presentation, confidentiality, food safety and attention to detail.

This is an ideal opportunity for someone with experience in reception, front-of-house, hospitality, aviation or premium customer service environments, who takes pride in delivering exceptional service.

What You’ll Do:

• Deliver a professional, five-star hospitality service to Shell executives, employees and visitors.
• Manage the day-to-day hospitality service across the executive floors, including refreshments, breakfasts, lunches, meetings and executive dining.
• Welcome and assist executives, board members, Personal Assistants and external visitors.
• Liaise with Personal Assistants, Reception, Security and other departments to ensure a seamless customer experience.
• Respond to hospitality requests and the executive inbox promptly and professionally.
• Maintain high standards of cleanliness, presentation, food safety and hygiene.
• Monitor stock, complete stocktakes and place orders as required.
• Use Shell systems, including Condeco, BlueRunner and AV equipment, providing basic support where needed.
• Maintain security, confidentiality and accurate records, reports and due diligence documentation.
• Report maintenance, safety, security and service issues through the appropriate channels.
• Work effectively as part of the hospitality team, supporting a positive “one team” culture and identifying opportunities to improve service.
• Comply with all company, client and statutory requirements, including health and safety, food safety, fire safety and COSHH.
• Shell policies, procedures and KPIs

What You’ll Bring:

The ideal candidate will have:

• Excellent customer service and interpersonal skills.
• A professional, positive and confident approach.
• A genuine passion for delivering exceptional hospitality.
• Outstanding attention to detail.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to work independently and as part of a wider team.
• A proactive, flexible and adaptable approach to changing business requirements.
• Strong problem-solving and conflict-management skills.
• Resilience and the ability to remain calm and professional in a fast-paced environment.
• Good IT skills and general computer literacy.
• Experience or knowledge of AV and first-line technical support is desirable.
• Knowledge and understanding of health and safety requirements.
• A highly presentable and personable manner.
• Experience working within a multi-service environment.
• The ability to build positive relationships at all levels.
• A willingness to take initiative and identify opportunities to improve service delivery.

We are particularly interested in candidates with experience in:

• Reception, Front of House or hospitality.
• Aviation or premium customer service.
• Corporate hospitality or executive environments.
• Blue-chip organisations or prestige service environments.
• Multi-skilled service teams.
• Roles requiring a strong focus on customer experience and service excellence.

Relevant training, qualifications and experience required to deliver services in accordance with legislative requirements, industry standards and best practice would be advantageous.

Why Sodexo?

Working with Sodexo is more than a job; it's an opportunity to be part of something greater.

Belong – Be part of a company and team that values you for who you are.

Act – Work with purpose and make a positive impact through your everyday actions.

Thrive – Develop and grow in your own way, with opportunities to build your career.

Sodexo also offers a range of benefits and rewards for colleagues and their families, including:

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme, including legal and financial advice and support with personal or work-related issues.
• Access to a 24-hour virtual GP service.
• Sodexo Discounts Scheme, providing access to offers across popular retailers.
• Pension Plan to help you save for your future.
• Learning and development opportunities to support career progression.
• Bike to Work Scheme.
• Enhanced Sodexo UK & Ireland benefits and leave policies.
• On-site gym.
• Meals provided while on shift.
• Uniform provided.

Sodexo reserves the right to close this advert early if a high number of applications are received.