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- Tasks: Lead a dynamic team to enhance visitor experiences in a healthcare setting.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive pay, ongoing training, and mental health resources.
- Why this job: Make a real difference in patient and visitor experiences every day.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Flexible working environment with opportunities for personal growth.
Make a difference every day – join our team at the heart of patient experience. We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high-performing team.
What you’ll do:
- Ensure excellence and consistency across all aspects of Visitor Services, supporting Sodexo and NHS Trust values of compassion, safety, and service quality.
- Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
- Oversee front-of-house operations, ensuring every visitor receives a professional and welcoming experience.
- Supervise car parking operations, including attendants, patrols, and PCN processes.
- Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
- Maintain accurate reporting and data transparency to the Trust.
- Monitor SLAs, drive continuous improvement, and ensure service excellence.
- Support and develop staff through appraisals, training, and regular communication.
- Promote a Zero Harm mindset, ensuring health and safety compliance at all times.
What we’re looking for:
Essential:
- Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
- Excellent communication, organisation, and leadership skills.
- Strong understanding of cash handling, confidentiality, and administrative processes.
- Ability to manage multiple priorities in a fast-paced setting.
- Confidence working with reporting tools, SLAs, and performance metrics.
Desirable:
- Experience working within the NHS or healthcare sector.
- Knowledge of parking management systems, access control, and PCN processes.
- Proficiency in Microsoft Office and digital reporting platforms.
What you’ll get in return:
- Competitive hourly rate of £13.36
- 37.5 hours per week, 5 over 7 days
- Ongoing training and development opportunities
- The chance to make a tangible impact on the patient and visitor experience
- A supportive, inclusive working environment that celebrates teamwork and growth
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You will be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
We may close this advert early if we receive a high number of applications — so don’t wait!
About Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Team Leader Visitors Services in Colchester employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Visitors Services in Colchester
✨Tip Number 1
Get to know the company! Research Sodexo and the NHS Trust you're applying to. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, a referral can give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Team Leader Visitors Services in Colchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and trained others, especially in customer service or facilities management roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences that match the job description.
Tailor Your Application: Make sure to customise your application for this role. Mention specific experiences that relate to visitor services, cash handling, and operational oversight to show us you’re the perfect fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sodexo Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Visitor Services. Familiarise yourself with the key aspects like managing a multidisciplinary team and overseeing front-of-house operations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight how you motivated your team and handled challenges. This is crucial as the role requires strong leadership and communication skills, so be ready to discuss your approach to team management.
✨Understand the NHS and Sodexo Values
Research the values of both the NHS and Sodexo, particularly around compassion, safety, and service quality. Be prepared to discuss how you align with these values and how you would promote them within your team. This shows that you’re not just looking for a job, but that you genuinely care about the mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to manage multiple priorities or resolve conflicts. Practising these scenarios will help you articulate your thought process clearly during the interview.
