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- Tasks: Welcome visitors and ensure a safe, professional environment at Merville Barracks.
- Company: Join Sodexo, a company that values your individuality and purpose.
- Benefits: Enjoy competitive pay, mental health support, discounts, and flexible working options.
- Why this job: Be the first point of contact and make a real impact on safety and service.
- Qualifications: SIA licence required; customer service experience and strong communication skills preferred.
- Other info: Flexible shifts with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
40 hours per week, 3.5 days out of 7 per week with various shift patterns Monday - Sunday. Rolling rota, 12 hour shifts from 06:30 to 18:30 & 18:30 to 06:30. £12.46 per hour. Access to Sodexo reward hub and discounts. SIA licence required to be considered for this role.
Join Sodexo as a Security Receptionist at Merville Barracks Colchester, CO2 7UT, where you will play a crucial role in creating a safe, professional, and welcoming environment for all staff, visitors and military personnel. As the first point of contact, you’ll combine excellent customer service with strong administrative and security awareness to ensure smooth and compliant entry to the site.
What you’ll do:
- Welcome, engage with and support all visitors, checking entry documentation and ensuring compliance with MoD entry criteria.
- Provide first-class customer service and maintain a professional, well-kept reception area that creates a positive first impression.
- Operate reception systems, process site passes, and maintain accurate manual and digital records in line with service standards.
- Monitor access control systems, respond to incidents in line with procedures, and follow correct reporting processes at all times.
- Manage incoming queries, relay messages, and provide clear guidance to visitors, contractors, staff and stakeholders.
- Ensure compliance with GDPR, Sodexo policies, client site rules, and relevant legislation.
- Maintain the highest standards of personal presentation and wear the provided uniform at all times.
- Support additional administrative or office tasks as required.
What you bring:
- Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities.
- Standard SIA license.
- Ability to provide a continuous 5-year UK employment and residency history.
- Previous experience in a customer-facing role.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and ability to follow set standards.
- Good IT skills and confidence using digital systems.
- Ability to work independently and within a team.
- Resilience when dealing with conflict, aligned with SIA-based training.
- Working knowledge of GDPR.
- Flexible, proactive and professional approach.
Desirable:
- Experience within a military or security environment.
- Security Clearance (SC).
- Full UK Driving Licence.
What we offer:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
Ready to be part of something greater? Apply today!
Security Receptionist in Colchester employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Receptionist in Colchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the security industry. A personal recommendation can go a long way in landing that Security Receptionist role.
✨Tip Number 2
Prepare for the interview by researching common questions for customer-facing roles. Think about your past experiences and how they relate to the job description. We want you to shine when you get that chance to impress!
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact, make sure your appearance is professional and aligns with the company’s standards. A well-kept look can set a positive tone right from the start.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can show your appreciation and keep you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Security Receptionist in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Receptionist role. Be sure to mention your SIA licence and any experience in similar environments.
Show Off Your Communication Skills: Since this role involves interacting with various people, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Sodexo Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Receptionist. Familiarise yourself with the job description, especially the importance of customer service and security compliance. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about first impressions, be ready to share examples of how you've provided excellent customer service in previous roles. Think of specific situations where you handled queries or resolved conflicts effectively, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with difficult visitors or managing security incidents. Practise your responses to these scenarios, focusing on your problem-solving skills and adherence to procedures, which are crucial for this role.
✨Dress the Part
As a Security Receptionist, maintaining a professional appearance is key. Dress smartly for your interview to reflect the standards expected in the role. This not only shows respect for the interview process but also gives a glimpse of how you'll present yourself in the job.
