Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club

We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.

What you'll do:

• Oversee the day-to-day operation of catering kiosks or concession stands during matchdays and events.
• Lead and supervise kiosk staff to ensure efficient, professional, and high-quality customer service.
• Coordinate food and beverage service to maintain smooth operations during busy service periods.
• Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events.
• Monitor staff performance, allocate duties, and provide support where required during service.
• Handle customer enquiries, complaints, and service issues professionally and efficiently.
• Ensure all till operations and payment procedures are followed correctly.
• Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance.
• Conduct stock checks and communicate replenishment requirements to catering management.
• Monitor food quality, portion control, and presentation standards across the kiosk operation.
• Support queue management and customer flow to maximise service efficiency and guest satisfaction.
• Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas.
• Ensure all team members follow stadium policies, operational procedures, and safety regulations.
• Maintain a calm, organised, and professional approach in a fast-paced, high-pressure stadium environment.
• Support the training and onboarding of casual kiosk and catering staff where required.

What you'll bring:

• Previous experience in a supervisory role within catering, hospitality or events environments.
• Strong leadership skills with the ability to motivate and manage casual staff in a fast-paced stadium setting.
• Excellent organisational and multitasking abilities, particularly during high-volume matchday service periods.
• Confident decision-maker who can remain calm and effective under pressure.
• Strong customer service skills with the ability to handle enquiries and resolve complaints professionally.
• Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations.
• Experience managing tills and basic financial procedures.
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
• Strong communication skills with the ability to liaise effectively across multiple departments.
• Detail-focused with high standards for service quality, cleanliness, and operational efficiency.
• Ability to train, guide, and support casual staff to ensure consistent performance.
• Comfortable working in a physically demanding, fast-paced stadium environment.
• Proactive and hands-on approach with a strong work ethic.